Team Leader

Company Details-

APPS EARTHINGS, we are committed to building a safer world by providing innovative and reliable electrical safety equipment. Our team works tirelessly to deliver solutions that protect lives, reduce risks, and ensure the safety of both people and infrastructure. Based in Lucknow, we are an Electrical Safety and Energy Conservation company established in 2019. Over the years, we have proudly served more than 1000 customers and successfully completed 500+ projects across India.

We provide top-notch electrical services to solve all your electrical problems efficiently and safely. From installations to repairs, our expert team ensures quality workmanship and reliable solutions tailored to your needs.

We are a prominent manufacturer of Earthing Accessories, operating under the brand name ANJANEYAY POWER PROGRESS. Our services are well-regarded for their efficiency and prompt execution. Equipped with state-of-the-art infrastructure and a committed team, we ensure that all services are tailored to meet our clients’ needs. The solar products we create are highly esteemed in the market due to their superior quality and outstanding features.

Job Summary-

We are looking for a dynamic and customer-focused Sales-Team Lead to lead the sales team, manage client relationships, and ensure timely resolution of customer issues related.

The ideal candidate should have strong communication and leadership skills, a good understanding of products, and the ability to coordinate with technical and service teams to resolve client problems effectively.

Key Responsibilities-

·      Allocate leads to team members and monitor follow-ups and conversion.

·      Support the team in negotiations, pricing discussions, and closing important deals.

·      Directly interact with customers to understand their requirements, concerns, and expectations.

·      Handle important and escalated customer queries professionally.

·      Maintain strong relationships with existing and prospective clients.

·      Conduct site/customer meetings when required and explain solutions, system benefits and pricing, ensure customers receive accurate information regarding products,

·      Visit customer sites when required to understand and escalate technical issues.

·      Identify recurring customer issues and coordinate with technical teams to prevent future problems.

·      Explain technical issues and solutions to customers in a simple and professional manner.

·      Ensure service commitments and resolution timelines are communicated clearly to clients.

Required Qualifications & Experience

·      Graduate degree in Business, Marketing, Engineering, or a related field preferred.

·      2–5 years of experience in sales/customer handling, preferably in the Renewable energy industry and Manufacturing.

·      Experience in handling customer complaints and coordinating with technical teams will be an advantage.

Required Skills

• Excellent client communication and interpersonal skills.
• Strong team leadership and people-management skills and problem-solving and complaint-handling skills.
• Good coordination and follow-up and ability to explain technical issues to customers clearly.
• Good knowledge of MS Excel, CRM, and reporting tools.