Telecaller

Job Title: Tele Caller

Experience: 1–3 Years (Freshers with excellent communication skills may also apply)

Job Summary

A Tele Caller is responsible for guiding authors through the publication process, understanding their publishing requirements, and recommending suitable publication and marketing solutions. The role involves client consultation, relationship management, sales coordination, and ensuring a smooth publishing experience for authors.

Key Responsibilities

• Connect with prospective and existing authors to understand their publishing needs.
• Explain publication packages, services, and marketing solutions in a professional manner.
• Provide consultation regarding book publishing, editing, design, distribution, and promotional services.
• Maintain regular follow-ups with authors and assist them throughout the publication journey.
• Build and maintain strong relationships with clients to ensure high customer satisfaction.
• Coordinate with internal teams such as editorial, design, production, and marketing departments.
• Achieve assigned sales and revenue targets.
• Maintain accurate records of client interactions and updates in the CRM system.
• Resolve client queries and concerns promptly and professionally.
• Stay updated with publishing industry trends and company offerings.

Required Skills

• Excellent verbal and written communication skills.
• Strong persuasion, negotiation, and interpersonal skills.
• Customer-focused approach with problem-solving abilities.
• Ability to build long-term professional relationships.
• Good organizational and time-management skills.
• Basic knowledge of MS Office and CRM tools.
• Ability to work independently and as part of a team.

Qualifications

• Graduate in any discipline (Bachelor's degree preferred).
• Experience in sales, customer service, publishing, counseling, or client relationship management will be an added advantage.
• Freshers with strong communication and sales aptitude are encouraged to apply.

Key Performance Indicators (KPIs)

• Author acquisition and conversion rate.
• Revenue generation from publication services.
• Client satisfaction and retention.
• Timely follow-up and query resolution.
• Achievement of monthly and quarterly targets.

What We Offer

• Competitive salary and performance incentives.
• Professional growth and career advancement opportunities.
• Comprehensive training and development programs.
• Dynamic and collaborative work environment.