Telesales Executive

• Key Roles & Responsibilities1. Tele Sales & Outbound CallingMake daily outbound calls to prospective customers.
• Contact existing customers for repeat business.
• Contact retailers, dealers, distributors, institutions, schools, and business clients.
• Introduce Nancy Creations and its products professionally.
• Understand customer requirements and purchasing needs.
• Explain product features, specifications, pricing, and availability.
• Generate sales enquiries through telephone communication.
• Maintain regular communication with prospective customers.
• 2. Lead GenerationGenerate new leads through outbound calling.
• Work on company-provided customer databases.
• Identify potential buyers for garments, uniforms, fabrics, and related products.
• Qualify leads based on requirement, quantity, location, budget, and purchase timeline.
• Maintain a healthy sales pipeline.
• Identify new business opportunities through telephone conversations.
• Forward qualified opportunities to the appropriate sales team.

3. Product PromotionPromote relevant Nancy Creations products, including:

• School Uniforms
• Institutional Uniforms
• Corporate/Industrial Uniforms
• Garments
• Fabrics
• Apparel
• Customized Uniforms
• Bulk Garment Orders
• Other products offered by Nancy Creations

The executive should understand product specifications and communicate them clearly to customers.

• 4. Customer Requirement UnderstandingAsk relevant questions to understand customer requirements.
• Understand required product/category.
• Identify required quantity.
• Understand size, fabric, colour, design, and customization requirements where applicable.
• Understand delivery requirements and expected purchase timeline.
• Record customer requirements accurately.
• Coordinate with the concerned team for product availability and pricing.
• 5. Sales Follow-UpFollow up regularly with interested customers.
• Follow up on quotations and price discussions.
• Follow up on samples and product information.
• Follow up on pending orders.
• Reconnect with inactive and old customers.
• Maintain a proper follow-up schedule.
• Ensure potential customers are followed up until the opportunity is closed or appropriately marked.
• 6. Quotation & Order CoordinationCoordinate with the sales/operations team for quotations.
• Share approved pricing and product information with customers.
• Follow up on quotations sent to customers.
• Understand customer feedback on pricing and product requirements.
• Coordinate with internal teams for order processing.
• Ensure customer requirements are communicated correctly.
• Maintain proper records of confirmed orders and pending requirements.
• 7. Customer Relationship ManagementBuild professional relationships with customers.
• Maintain regular communication with existing customers.
• Identify repeat-order opportunities.
• Collect customer feedback.
• Understand customer satisfaction and concerns.
• Maintain customer information and purchase history.
• Support long-term customer relationships.

8. B2B Sales DevelopmentThe Tele Sales Executive will focus on developing B2B opportunities with:

• Schools
• Educational Institutions
• Garment Retailers
• Uniform Dealers
• Distributors
• Corporate Clients
• Industrial Units
• Wholesalers
• Resellers
• Other institutional/business buyers

The objective is to identify potential bulk-order customers and develop them into regular business accounts.

• 9. WhatsApp & Digital Sales SupportSend approved product catalogues and images through WhatsApp.
• Share quotations and product information as instructed.
• Follow up after sharing product details.
• Respond to basic customer enquiries through WhatsApp.
• Maintain professional communication.
• Update CRM/customer records after digital interactions.
• 10. Customer Objection HandlingUnderstand customer objections regarding price, quality, quantity, delivery, customization, or other requirements.
• Respond professionally using approved company information.
• Explain product value and benefits.
• Avoid making unauthorized commitments.
• Escalate pricing, customization, or commercial issues to the concerned senior.
• Maintain a positive approach during negotiations.
• 11. CRM & Data ManagementUpdate customer information in CRM/database.
• Record call outcomes.
• Update lead status.
• Record customer requirements.
• Maintain follow-up dates.
• Update quotation and order status.
• Maintain accurate customer data.
• Ensure no important sales activity remains undocumented.
• 12. Market FeedbackCollect information about customer requirements.
• Identify commonly requested products and specifications.
• Record customer feedback regarding pricing and products.
• Report competitor information received during customer conversations.
• Identify new market opportunities.
• Share useful market feedback with the Sales Manager/Management.

13. Daily Sales ReportingThe executive will maintain:

• Total Calls
• Connected Calls
• Interested Customers
• Qualified Leads
• Follow-Ups
• Quotations
• Orders Generated
• Sales Value
• Pending Opportunities
• Lost Opportunities
• Repeat Customer Orders
• CRM Updates
• Daily Sales Activity Report
• Weekly Performance Report
• Monthly Sales Report