Back Office Executive

We are looking for a responsible, organised, and proactive Order Management & Admin Executive for our designer clothing venture. The candidate will be responsible for managing the complete order fulfilment cycle at our production house, along with handling daily administrative operations.

The role requires someone who can coordinate with the production team, manage packing and dispatch, track shipments, communicate with customers, handle delivery-related issues, and ensure smooth day-to-day operations.

Key Responsibilities.

1. Order Management & Fulfilment

• Manage and track all incoming customer orders.
• Coordinate with the production team to ensure orders are ready on time.
• Oversee the packing, labelling, and dispatch of finished products.
• Ensure every order is processed and dispatched within the committed timeline.
• Maintain daily records of pending, processed, dispatched, and delivered orders.

2. Logistics & Delivery Management

• Track all shipments until they are successfully delivered to customers.
• Coordinate with courier and logistics partners.
• Resolve delivery issues, including OTP verification, failed deliveries, delayed shipments, and RTO cases.
• Follow up on pending deliveries and ensure timely resolution of complaints.
• Maintain proper shipment and delivery records.

3. Customer Coordination

• Make outbound calls to customers for order confirmation and delivery-related queries.
• Communicate order status and delivery updates.
• Handle customer concerns professionally over calls and WhatsApp.
• Coordinate with customers in case of address issues, delivery failures, or other shipment-related problems.

4. Administrative Responsibilities

• Handle day-to-day administrative activities at the production house.
• Maintain order files, registers, invoices, dispatch records, and other documentation.
• Coordinate with vendors, courier partners, suppliers, and internal staff.
• Maintain attendance and basic staff-related records wherever required.
• Monitor office/production-house requirements and ensure smooth daily operations.
• Assist management with routine administrative and operational tasks.
• Maintain proper documentation and daily operational reports.
• Required Skills & QualificationsMale candidate preferred.
• Good English communication skills (spoken and written).
• Basic knowledge of MS Excel, Google Sheets, and computer operations.
• Good organisational and administrative skills.
• Strong follow-up and coordination abilities.
• Ability to manage multiple tasks and orders simultaneously.
• Responsible, disciplined, and detail-oriented.

Experience in order management, e-commerce operations, logistics, dispatch, or administration will be preferred.