Branch Manager

ob SummaryWe are looking for an experienced and result-oriented Branch Manager to manage SHG loan operations, drive business growth, lead the branch team, and ensure portfolio quality while maintaining strong customer relationships and regulatory compliance.

• Key ResponsibilitiesManage overall branch operations related to SHG loan business.
• Drive SHG loan disbursements, business development, and portfolio growth.
• Identify and develop new Self Help Groups (SHGs) and customer relationships.
• Lead, motivate, and monitor the performance of branch staff and field officers.
• Ensure timely loan collections, repayment follow-ups, and overdue management.
• Maintain portfolio quality and control delinquency and NPA levels.
• Conduct regular field visits and verify SHG activities and customer requirements.
• Ensure proper KYC documentation, loan processing, and disbursement procedures.
• Monitor daily, weekly, and monthly business targets.
• Prepare branch MIS reports and submit performance updates to management.
• Ensure adherence to company policies, operational procedures, and compliance requirements.
• Handle customer grievances and maintain customer satisfaction.
• Coordinate with credit, operations, and collection teams.
• Required SkillsStrong leadership and team management skills.
• Experience in SHG loan / Microfinance operations.
• Good knowledge of loan disbursement and collection processes.
• Strong communication and customer relationship management skills.
• Target-oriented and capable of managing branch profitability.
• Good knowledge of MS Excel and MIS reporting.
• Ability to manage field staff and branch operations effectively.