Service Manager

WE ARE HIRING – SERVICE MANAGER

Company: Shiv Shakti Motors – Hero MotoCorp Authorised Dealership

Job Title: Service Manager

Department: Service / Workshop Operations

Industry: Automobile – Two-Wheeler

Experience Required: 3–8 Years

Qualification: Diploma / B.Tech in Automobile or Mechanical Engineering (Preferred)

Employment Type: Full-Time

Job Location: Nidhi chowk Madhubani

Shiv Shakti Motors, an authorised Hero MotoCorp dealership, is looking for an experienced and result-oriented Service Manager to lead and manage overall workshop operations.

The candidate will be responsible for managing service operations, improving workshop productivity, ensuring customer satisfaction, controlling service quality, monitoring revenue and profitability, managing manpower and maintaining compliance with Hero MotoCorp standards.

The ideal candidate should have strong leadership abilities, technical expertise in two-wheeler servicing and proven experience in managing an automobile dealership workshop independently.

• KEY ROLES & RESPONSIBILITIES

1. Overall Workshop Management Manage and supervise complete day-to-day service and workshop operations.

• Ensure smooth workflow, optimum manpower utilisation and timely vehicle delivery.
• Develop and implement strategies to improve workshop productivity and operational efficiency.
• Monitor daily vehicle inflow, service output and pending job cards.
• Ensure adherence to Hero MotoCorp dealership standards and operating procedures.

2. Business Development & Revenue GrowthAchieve monthly workshop revenue and service business targets.

• Increase paid service, periodic maintenance and general repair business.
• Focus on customer retention, repeat service and customer loyalty.
• Monitor labour revenue, spare parts sales and workshop profitability.
• Develop strategies to increase customer footfall and service penetration.
• Identify opportunities for additional service revenue and business growth.

3. Customer Satisfaction & Complaint ManagementEnsure high levels of customer satisfaction and service quality.

• Handle escalated customer complaints and technical issues.
• Monitor customer feedback, service ratings and complaint resolution.
• Ensure timely resolution of customer grievances.
• Implement corrective measures to reduce repeat complaints and customer dissatisfaction.
• Improve customer retention through effective service follow-ups.

4. Technical & Quality ControlEnsure proper vehicle diagnosis, servicing and repairs.

• Monitor repair quality and ensure vehicles are delivered in proper condition.
• Implement quality checks before final vehicle delivery.
• Reduce repeat repairs, rework and warranty-related issues.
• Ensure compliance with manufacturer-prescribed service standards.
• Conduct regular workshop inspections and technical audits.

5. Team Management & LeadershipLead and manage Service Supervisors, Service Advisors, Technicians and workshop staff.

• Allocate responsibilities and monitor individual and team performance.
• Conduct regular team meetings and performance reviews.
• Identify training requirements and arrange technical skill development.
• Maintain discipline, attendance and professional conduct.
• Motivate employees to achieve operational and business targets.

6. Warranty & Technical Claims ManagementMonitor warranty claims, approvals and claim settlements.

• Ensure proper inspection and documentation before warranty submission.
• Prevent incorrect warranty claims and unnecessary financial losses.
• Ensure damaged and defective parts are properly identified and recorded.
• Implement proper physical and system verification of warranty parts.
• Coordinate with Hero MotoCorp officials for warranty-related matters.

7. Spare Parts & Inventory CoordinationCoordinate with the Parts Department to ensure timely availability of spare parts.

• Monitor spare parts consumption and workshop requirements.
• Ensure proper control over issued, returned and damaged parts.
• Coordinate stock reconciliation and identify inventory discrepancies.
• Reduce unnecessary parts consumption and operational wastage.

8. MIS, Reporting & Performance MonitoringPrepare and review daily, weekly and monthly workshop performance reports.

• Monitor vehicle inflow, vehicle delivery and pending job cards.
• Analyse labour revenue, spare parts revenue and workshop profitability.
• Track technician productivity and service advisor performance.
• Review customer complaints, repeat repairs and warranty performance.
• Submit regular performance updates and improvement plans to management.

9. Workshop Discipline, Safety & ComplianceEnsure proper housekeeping and cleanliness of the workshop.

• Maintain safe working conditions and proper equipment utilisation.
• Ensure compliance with company policies and manufacturer guidelines.
• Monitor proper handling of tools, machinery, lubricants and used oil.
• Ensure proper documentation and operational discipline.

REQUIRED QUALIFICATIONS & EXPERIENCE- Diploma / B.Tech in Automobile or Mechanical Engineering preferred.

• Minimum 5–8 years of experience in automobile service operations.
• Previous experience as Service Manager / Workshop Manager in a two-wheeler dealership preferred.
• Experience with Hero MotoCorp or other reputed automobile dealerships will be an added advantage.
• Strong knowledge of vehicle servicing, repairs, warranty procedures and workshop management.
• Experience in handling workshop revenue, manpower and customer satisfaction targets.
• REQUIRED SKILLS & COMPETENCIESStrong leadership and team management skills.
• Excellent technical knowledge of two-wheelers.
• Business development and revenue management.
• Customer relationship and complaint handling.
• Workshop productivity and performance monitoring.
• Knowledge of DMS, MS Excel and MIS reporting.
• Strong analytical and problem-solving abilities.
• Effective communication and decision-making skills.
• Ability to work under pressure and achieve targets.

1. KEY PERFORMANCE INDICATORS (KPIs)Monthly workshop revenue achievement.
2. Vehicle inflow and service volume growth.
3. Customer satisfaction and retention.
4. Technician productivity and efficiency.
5. First-time repair quality.
6. Reduction in repeat jobs and customer complaints.
7. Timely vehicle delivery.
8. Warranty claim accuracy and settlement.
9. Spare parts consumption and inventory control.
10. Workshop profitability and expense management.
11. Employee productivity and team performance.
12. Compliance with Hero MotoCorp service standards.

We are looking for a dynamic, accountable and performance-driven professional who can independently manage complete workshop operations, lead the service team, drive revenue growth, maintain service quality and deliver excellent customer satisfaction.

Candidates with proven experience in managing a two-wheeler dealership workshop and achieving service business targets will be preferred.

HOW TO APPLY:

Interested candidates can share their updated resume through WhatsApp or Email.

HR Contact Person: Vimlesh (HR)

Call / WhatsApp: 9263702659

Email: hrshivshaktihero@gmail.com

Join Shiv Shakti Motors – Hero MotoCorp Authorised Dealership and become a part of our growing team!