Front Office Executive

Front Office Executive – Avis Hospitals

Job Summary:

Responsible for managing the hospital reception/front desk, welcoming patients and visitors, handling appointments and calls, coordinating with doctors and departments, and providing professional patient support.

Key Responsibilities 

Greet and assist patients, attendants, and visitors professionally.

Handle patient registration and front-desk inquiries.

Schedule, reschedule, and confirm doctor appointments.

Answer and route incoming telephone calls.

Provide information about doctors, departments, consultation timings, and hospital services.

Coordinate with doctors, nurses, billing, pharmacy, diagnostics, and other departments.

Maintain patient records and enter information accurately into hospital systems.

Handle OPD registration and appointment-related documentation.

Handle patient concerns politely and escalate issues to the appropriate department when required.

Collect and maintain necessary documents and forms.

Support billing and insurance-related coordination when required.

Follow hospital policies, safety procedures, and patient-service standards.

Skills & Requirements

Good verbal and written communication skills.

Pleasant personality and professional appearance.

Strong customer/patient service skills.

Basic computer knowledge and proficiency in MS Word and Excel.

Ability to use hospital/clinic management software is an advantage.

Good organizational and multitasking abilities.

Ability to remain calm and polite while dealing with patients and attendants.