Warehouse Supervisor

About the Role

We are looking for an experienced and responsible Warehouse Supervisor to manage daily e-commerce order processing and dispatch operations. The candidate will be responsible for handling orders across multiple e-commerce platforms, ensuring timely order processing, printing shipping labels, coordinating packing activities, and making sure all orders are dispatched within the given timelines.

The ideal candidate must have hands-on experience working with e-commerce marketplaces and a strong understanding of order management and warehouse operations.

Key Responsibilities

1. E-commerce Order Management

• Handle daily orders received from multiple e-commerce platforms, including Amazon, Flipkart, Myntra, Meesho, Shopify, and other marketplaces.
• Check and download daily order lists from respective seller panels.
• Monitor incoming orders and ensure all orders are processed within the platform's dispatch timelines.
• Verify order details, product SKUs, quantities, and shipping information before processing.
• Regularly monitor pending, cancelled, and urgent orders.

2. Order Processing & DispatchGenerate and print shipping labels, invoices, and packing slips from respective seller dashboards.

• Coordinate with warehouse staff for product picking, packing, labelling, and dispatch.
• Ensure orders are packed correctly and dispatched without delays.
• Monitor daily dispatch targets and ensure no orders miss their scheduled dispatch deadlines.
• Coordinate with logistics partners and delivery personnel for timely shipment handovers.
• Maintain proper records of dispatched orders and shipment details.

3. Warehouse Management

• Supervise daily warehouse activities and allocate tasks to warehouse staff.
• Ensure proper inventory handling, product identification, and SKU management.
• Coordinate with the inventory team to check stock availability before order processing.
• Identify stock discrepancies and report shortages or mismatches.
• Maintain proper organisation and discipline within the warehouse.

4. Returns & RTO Management

• Monitor customer returns, cancellations, and Return-to-Origin (RTO) shipments.
• Coordinate with the team for returned product verification and inventory updates.
• Maintain records of returned, damaged, and exchanged products.

5. Reporting & Coordination

• Prepare daily order processing and dispatch reports.
• Track pending orders, delayed shipments, and dispatch performance.
• Coordinate with internal teams to resolve order-related issues.
• Ensure smooth communication between warehouse, inventory, logistics, and e-commerce teams.

Required Skills & Qualifications

• Minimum 2–4 years of experience in warehouse operations and e-commerce order processing.
• Hands-on experience with e-commerce seller dashboards such as:
• Amazon Seller Central
• Flipkart Seller Hub
• Myntra Partner Portal
• Meesho Supplier Panel
• Shopify Admin
• Practical knowledge of downloading order reports, processing orders, and generating shipping labels.
• Good understanding of order fulfilment, picking, packing, invoicing, and dispatch procedures.
• Knowledge of SKU management and basic inventory control.
• Basic computer skills, MS Excel, and Google Sheets.
• Good coordination, communication, and team-handling skills.
• Ability to manage high order volumes and work under dispatch deadlines.

Key Performance Indicators (KPIs)

• 100% timely processing and dispatch of orders within platform deadlines.
• Minimum pending orders and zero avoidable dispatch delays.
• Accuracy in order processing, product selection, and shipping labels.
• Efficient coordination with warehouse staff and logistics partners.
• Proper maintenance of daily order and dispatch records.
• Effective management of returns and inventory discrepancies.
• Preferred Candidate ProfileCandidates with prior experience in D2C brands, e-commerce companies, or online retail warehouses will be preferred.
• Must have independently handled daily order processing on multiple e-commerce platforms.
• Should be comfortable working with high-volume orders and tight dispatch timelines.
• Must be proactive, responsible, and capable of managing a warehouse team.