E-Commerce Manager

The Role

We are hiring an experienced, strategic, and hands-on In-house E-commerce Manager. You will own our online sales channels—managing marketplaces, inventory, operations, and agency relationships. While specialist agencies will execute certain activities, you will define strategy, set requirements, lead coordination, and drive measurable results.

Key Responsibilities

●      Multi-platform management: Oversee and optimize presence on Amazon, Flipkart, Myntra, Shopify, and other relevant channels.

●      Inventory & operations: Ensure SKU accuracy, manage stock sync across channels, coordinate fulfillment and logistics to avoid stock-outs and overstock.

●      Product listing optimization: Define high-converting product titles, descriptions, imagery requirements, and spec templates for listings across marketplaces.

●      Performance analysis & reporting: Monitor sales, traffic, conversion, AOV, returns, and other KPIs; prepare actionable reports and recommendations.

●      Agency coordination: Brief, manage, and review work from SEO, paid ads, CRO, influencer, and UGC agencies to ensure they deliver agreed outcomes.

●      Customer engagement: Oversee customer communication workflows on social platforms (Instagram, Facebook, WhatsApp), ensuring brand-aligned responses and escalation handling.

●      Stakeholder collaboration: Work with marketing, product, design, and finance teams to align campaigns, promotions, pricing, and inventory planning.

Direct Skills & Experience (Must Have)

●      Proven experience (2–4 years) managing accounts on multiple marketplaces such as Amazon, Flipkart, Myntra, and Shopify.

●      Strong operational knowledge of Inventory Management Systems (IMS), marketplace back-end tools, and e-commerce logistics processes.

●      Data-driven mindset: Comfortable with Google Analytics/GA4 and marketplace analytics to derive insights and measure impact.

●      Excellent written and verbal communication: Able to write clear briefs, give precise feedback, and coordinate cross-functional work.

●      Solid problem-solving and prioritization skills: Able to balance reactive issues with strategic initiatives.

Agency-Managed Functions — Knowledge & Coordination (Required)

You will not be responsible for directly executing these specialist activities; however, you must possess deep, practical understanding so you can effectively brief, evaluate, and manage agencies and partners to achieve results.

●      SEO: Strong understanding of on-page, off-page, and technical SEO so you can validate agency plans and measure organic impact.

●      Paid Advertising: Strategic knowledge of Meta (Facebook & Instagram) Ads and Google Ads to set objectives, review creative and targeting, and optimize ROAS.

●      Conversion Rate Optimization (CRO): Familiarity with A/B testing frameworks, user journey mapping, and UX recommendations to guide CRO agencies.

●      Influencer Marketing: Ability to define campaign goals, identify suitable creators, negotiate deliverables, and evaluate influencer ROI.

●      UGC Strategy: Clear understanding of User-Generated Content (what UGC is, how to source it, legal/rights considerations, and how to repurpose for ads and product pages).

●      Instagram Marketing: Knowledge of content strategy, Reels, Stories, community management, and performance metrics specific to Instagram.

Additional Qualities

●      Strong time management and the ability to multi-task across projects and channels.

●      Strategic thinking with a hands-on approach—comfortable switching between high-level planning and tactical execution.

●      Customer-centric mindset: focus on reducing friction and improving the shopper experience.

●      Experience in beauty, cosmetics, or lifestyle categories is a plus.

●      Basic familiarity with creative tools (Canva, Figma) and spreadsheets (Excel/Google Sheets) for reporting and brief creation.