Telecalling Executive

Job Description: Telecalling Executive – Order ConfirmationBrand: kargham

Company: Khadi Vastra Udyog

Location: Meerut, Uttar Pradesh

Job Type: Full-Time | Work from Office

About karghamkargham is an Indian menswear brand focused on premium cotton clothing and contemporary ethnic wear. We are looking for a proactive and responsible Telecalling Executive to confirm customer orders, improve order verification, and help reduce cancellations and Return to Origin (RTO) losses.

• Job ResponsibilitiesCall customers who have placed orders on the kargham website to confirm their orders.
• Verify customer names, mobile numbers, complete delivery addresses, and order details.
• Confirm Cash on Delivery (COD) orders and verify the customer's willingness to receive the parcel.
• Identify customers who are unsure about their orders and politely resolve their concerns.
• Follow up with customers who do not answer calls and retry according to the company's calling process.
• Update order confirmation status, call remarks, and customer responses accurately in the company's system or tracking sheet.
• Coordinate with the dispatch and customer support teams regarding confirmed, cancelled, or suspicious orders.
• Escalate incorrect addresses, duplicate orders, cancellation requests, and other issues to the concerned team.
• Maintain professional communication and ensure a positive customer experience with kargham.
• Complete daily calling and order confirmation targets set by the company.
• Skills and RequirementsGood communication skills in Hindi; basic English communication is an advantage.
• Confident and polite telephone communication.
• Basic computer knowledge and the ability to update spreadsheets or order management systems.
• Ability to handle customer objections patiently and professionally.
• Responsible, punctual, detail-oriented, and comfortable working with daily targets.
• Previous experience in telecalling, customer support, order confirmation, or e-commerce operations is preferred. Freshers with good communication skills may also apply.

Key Performance Indicators (KPIs)Performance will be evaluated based on:

• Number of orders called and verified daily.
• Order confirmation rate.
• Accuracy of customer and delivery details.
• Follow-up discipline and call completion.
• Contribution to reducing avoidable cancellations and RTO.
• Customer communication quality and accurate reporting.
• Working ConditionsWork arrangement: Office-based.
• Working hours: As per company policy.
• Weekly off: Sunday.
• Salary: As per experience and company policy.

How to ApplyInterested candidates can share their updated resume and contact details with the hiring team at kargham.

Join kargham and help us deliver a reliable, hassle-free shopping experience to our customers.