Telecalling Team Leader

🚀“Team Leader – Insurance Sales & Operations | BPO Outbound Process | ₹4–7 LPA”

TEAM LEADER – SALES & OPERATIONS & Insurance

Sales / BPO Outbound Process

Company: Milestone Insurance Hub

Location: Mira Road, Mumbai

Department: Sales & Operations

Job Type: Full-Time

Experience: 2+ Years in BPO / Telesales / Insurance / Banking / Financial Services

Salary: ₹4 LPA – ₹7 LPA + Performance Incentives

🎯 JOB SUMMARYWe are looking for an experienced and result-oriented Team Leader – Sales & Operations to manage our outbound insurance sales team.

The Team Leader will be responsible for team management, daily sales performance, target achievement, call monitoring, coaching, lead management, CRM discipline and operational efficiency.

The ideal candidate should have strong leadership skills, excellent communication, sales expertise and the ability to drive a team toward consistent business results.

• 🔥 KEY RESPONSIBILITIESTeam ManagementManage and supervise a team of Insurance Sales Advisors / Telecallers.
• Allocate daily leads and calling responsibilities among team members.
• Conduct daily team huddles and performance reviews.
• Monitor attendance, punctuality, productivity and discipline.
• Motivate the team to achieve individual and team targets.
• Identify low-performing employees and implement improvement plans.
• 📞 Sales & Target ManagementOwn daily, weekly and monthly team sales targets.
• Track individual and team-wise sales performance.
• Monitor calls, conversations, follow-ups and conversions.
• Ensure maximum utilization and conversion of assigned leads.
• Develop strategies to improve conversion ratio and revenue.
• Conduct regular pipeline and follow-up reviews.
• Escalate major sales issues to management with recommended solutions.
• 🎧 Quality & Call MonitoringRegularly monitor and audit sales calls.
• Ensure advisors follow approved calling scripts and sales processes.
• Provide feedback on communication, pitching and objection handling.
• Conduct role-plays and coaching sessions.
• Maintain calling quality and customer-service standards.
• Ensure proper product communication without mis-selling or misrepresentation.
• 📊 MIS & ReportingMaintain daily sales and productivity reports.
• Prepare Daily / Weekly / Monthly MIS for management.
• Track KPIs such as:
• 
  
• Calls Made
• Connected Calls
• Qualified Leads
• Follow-Ups
• Conversion Ratio
• Policies Sold
• Premium / Revenue
• Individual Achievement
• Team Achievement

• Analyse performance data and take corrective action.
• 🏢 Operations ManagementEnsure smooth day-to-day functioning of the sales floor.
• Coordinate with Operations, HR and Management teams.
• Ensure proper CRM and lead-data management.
• Monitor pending cases, documentation and policy issuance coordination.
• Ensure timely follow-up on customer and internal escalations.
• Maintain process discipline and operational standards.
• 👥 Training & DevelopmentConduct product, process and sales refresher training.
• Coach new joiners during their initial learning period.
• Develop team members through regular feedback and performance reviews.
• Identify skill gaps and arrange targeted coaching.
• Build future team leaders within the sales team.

📈 KEY PERFORMANCE INDICATORS (KPIs)The Team Leader will primarily be evaluated on:

Team Target Achievement

Revenue / Premium Generated

Conversion Ratio

Team Productivity

Lead Utilisation

Call Quality

Follow-Up Efficiency

Attendance & Team Discipline

Customer Experience

Employee Retention & Development

👤 CANDIDATE PROFILEThe ideal candidate should have:

• 2+ years of experience in BPO Sales / Insurance Sales / Telesales / Banking / Financial Services.
• At least 1 year of experience handling a sales team preferred.
• Strong leadership and people-management skills.
• Excellent communication and convincing abilities.
• Strong understanding of sales targets and conversion metrics.
• Good knowledge of CRM and MS Excel/Google Sheets.
• Ability to analyse sales reports and identify performance gaps.
• Strong problem-solving and decision-making skills.
• Ability to work in a high-pressure, target-driven environment.

⭐ PREFERRED EXPERIENCECandidates from the following industries will be preferred:

Insurance | BPO | Telesales | Banking | Loans | Credit Cards | Financial Services | Telecom | Direct Sales

Experience in Health Insurance / Life Insurance / Motor Insurance will be an added advantage.

💰 COMPENSATION & GROWTH₹4 LPA – ₹7 LPA depending on experience and interview performance.

Additional performance-based incentives/rewards may be applicable as per company policy.

Career progression opportunities toward:

Team Leader → Senior Team Leader → Assistant Manager → Sales/Operations Manager

• 🚀 WHY JOIN MILESTONE INSURANCE HUB?Growing Insurance & Financial Services organisation
• Leadership opportunity in a performance-driven environment
• Attractive salary + performance incentives
• Professional sales & operations environment
• Continuous training and development
• Opportunity to build and manage a high-performing sales team
• Recognition for outstanding performance

🔥 IF YOU CAN LEAD A TEAM, DRIVE TARGETS AND BUILD RESULTS — WE WANT YOU!Join Milestone Insurance Hub and lead the next milestone in our growth.

Milestone Insurance Hub

101, 1st Floor, B-67, Moreshwar CHS, Sector 1, Shanti Nagar, Mira Road

Opp. DBT Cafe

📧 Email: insurance@msdhub.in

📞 Contact: 9372801893 / 7506757070

Website:- https://msdhub.in