Receptionist / Front Office Executive

1. Job SummaryThe Front Office Executive will be responsible for managing the reception area, handling patient enquiries, appointments, registrations, billing coordination, and providing a smooth and professional experience to patients and visitors.

• 2. Key ResponsibilitiesWelcome and greet patients and visitors in a polite and professional manner.
• Handle incoming calls, patient enquiries, and provide accurate information.
• Schedule, reschedule, and confirm patient appointments.
• Register new patients and maintain accurate patient records.
• Coordinate with doctors, nurses, counsellors, billing, and other departments.
• Manage patient flow and ensure minimum waiting time.
• Handle OPD registration and appointment-related documentation.
• Coordinate with the billing team regarding consultation and service payments.
• Maintain daily patient and appointment records.
• Handle cash/UPI/card payments as assigned and maintain proper records.
• Assist patients with required forms, documents, and basic centre-related information.
• Maintain the reception area in a clean, organized, and professional manner.
• Follow up with patients regarding appointments and required visits, as instructed.
• Maintain confidentiality of patient information and medical records.
• Escalate patient complaints or concerns to the concerned senior/team member.
• Ensure compliance with hospital policies, SOPs, and service standards.
• Perform other administrative and front-office duties assigned by management.
• 3. Required SkillsGood communication and interpersonal skills.
• Polite, patient, and professional attitude.
• Good Hindi and English communication skills.
• Basic computer knowledge, including MS Word and Excel.
• Good coordination and multitasking ability.
• Ability to handle patients and visitors professionally.
• Good telephone etiquette.
• Strong attention to detail and record-keeping skills.
• Ability to work under pressure in a healthcare environment.
• 4. Qualification & ExperienceQualification: Graduate / 12th Pass with relevant experience.
• Experience: 1–3 years in front office, hospital, clinic, IVF centre, or healthcare industry preferred.
• Freshers with good communication skills may also be considered.
• 5. Key Performance Indicators (KPIs)Proper and timely appointment management.
• Patient satisfaction and professional behaviour.
• Accurate patient registration and documentation.
• Effective coordination with internal departments.
• Proper maintenance of daily records and reports.
• Timely handling of calls and patient enquiries.
• Reduction in patient waiting time.
• Compliance with hospital SOPs and front-office procedures.