Optometrist

The role of an Optometrist at Lenskart combines clinical optometry, customer experience, product recommendation, and retail sales. Lenskart’s job descriptions specifically mention that the role is not limited to eye testing and includes sales as a key deliverable.

Key Responsibilities:

• Eye Testing & OptometryConduct comprehensive eye examinations and refraction.
• Follow Lenskart’s standard/12-step eye-testing process.
• Accurately assess vision and provide appropriate prescriptions.
• Identify common vision/eye-related concerns and guide customers appropriately.
• Perform contact lens evaluation/fitting where applicable.
• Dispensing & Product RecommendationExplain the prescription and eye-test results clearly to customers.
• Educate customers about different lens options such as Single Vision and Progressive lenses.
• Recommend suitable frames, lenses and contact lenses based on prescription and customer requirements.
• Conduct quality checks of fitted lenses before delivery.
• Customer ExperienceWelcome walk-in customers and encourage them to avail of the eye check-up.
• Build rapport and understand the customer's needs.
• Address customer queries and concerns professionally.
• Ensure a high-quality customer experience and contribute towards NPS.
• Sales & Business PerformanceConvert eye-test customers into eyewear customers through appropriate recommendations.
• Achieve assigned sales, eye-test conversion and return-related targets.
• Identify customer needs and recommend suitable eyewear solutions without compromising professional standards.
• Store Operations & SOP ComplianceFollow Lenskart's SOPs and operational processes.
• Support stocktakes and inventory-related activities.
• Maintain the clinic, instruments, frames and store area as per Lenskart standards.
• Use the POS system when required and coordinate with the store team for smooth customer transactions.
• After-Sales SupportCoordinate with customers regarding product pickup and delivery.
• Understand and resolve customer concerns related to products or prescriptions.
• Support the team in reducing avoidable returns and improving customer satisfaction