Center Supervisor

Job Description: Centre Manager

Location: Mumbai - Andheri West

Employment Type: Full-Time

Role Summary

The Centre Manager is responsible for the smooth, safe, and profitable day-to-day running of the indoor play space and café. The role requires balancing hospitality, strict safety supervision for children, event coordination, and front-desk billing.

Key Responsibilities

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• Daily Operations & Billing. Manage opening and closing checklists, front-desk ticketing, POS billing, daily cash handling, and bank deposits.
• Child Safety & Hygiene. Enforce play area rules such as mandatory grip socks, age-zone limits, and safe equipment usage. Conduct daily inspections of trampolines, slides, soft-play structures, and sanitization routines.
• Birthday Parties & Events. Handle inquiries, customize party packages, coordinate decor and catering with the in-house café, and ensure seamless event execution.
• Customer Experience & Sales. Greet parents and children warmly, resolve customer complaints promptly, and promote memberships, playdates, and school outings.
• Team Supervision. Prepare staff duty rosters, train play-zone attendants and café staff, monitor floor attentiveness, and conduct performance reviews.
• Inventory & Maintenance. Track stock levels for socks, party supplies, retail items, and café consumables. Escalate equipment wear-and-tear or HVAC/maintenance issues immediately.

Qualifications & Skills

• Education. Bachelor’s degree or diploma in Hospitality, Retail Management, Event Management, or Business Administration.
• Experience. 2–5 years of supervisory experience in family entertainment centres, kids' play areas, schools, retail stores, or hospitality/QSR outlets.
• Core Skills. Strong interpersonal communication in English and Hindi/Marathi, calm conflict resolution, basic Excel/POS proficiency, and high energy when interacting with families.