Customer Care Executive

Job Title: Customer Care Executive (OTT Platform)

Location: Mumbai

Job Type: Full-time

About Us:

We're a leading OTT platform offering a vast library of content to users across India. We're looking for a Customer Care Executive to join our team and provide top-notch support to our users.

Job Description:

- Respond to customer queries via email, phone, and chat

- Resolve issues related to subscription, billing, content availability, and technical problems

- Provide personalized recommendations and content suggestions

- Handle customer feedback, complaints, and escalations

- Collaborate with internal teams to resolve complex issues

- Maintain high CSAT scores and first response time

Requirements:

- 1-2 years of customer support experience

- Excellent communication and problem-solving skills

- Familiarity with OTT platforms and digital services

What We Offer:

- Competitive salary and benefits

- Opportunities for growth and learning

- Fun and dynamic work environment

If you're passionate about customer service and love the entertainment industry, apply now! 😊