Customer Care Executive

Job Summary

Writer Business Services Private Limited is looking for an experienced and customer-focused Customer Care

Executive to join our International Voice Process team. The ideal candidate should have excellent English

communication skills, strong customer-handling abilities, and prior experience in an international voice/customer

support environment.

Key Responsibilities

• Handle inbound and/or outbound customer calls for an international process.

• Communicate with customers professionally and provide accurate information.

• Understand customer requirements, concerns, and queries and provide appropriate resolutions.

• Maintain a high level of customer service and ensure customer satisfaction.

• Handle customer complaints and resolve issues within defined process guidelines.

• Escalate complex or unresolved issues to the appropriate team or supervisor.

• Maintain accurate records of customer interactions and update relevant systems/CRM.

• Follow company policies, process guidelines, quality standards, and call-handling procedures.

• Achieve assigned productivity, quality, and customer service targets.

• Maintain professional communication and demonstrate strong listening and problem-solving skills.

Candidate Requirements

• Graduate in any discipline.

• Minimum 2+ years of relevant experience in customer support, customer care, BPO, or international voice

process.

• Excellent verbal and written English communication skills.

• Comfortable handling customers over the phone.

• Strong interpersonal, listening, and problem-solving skills.

• Ability to work in a fast-paced customer service environment.

• Good computer knowledge and ability to work with CRM/customer support tools.

• Candidates with prior experience in an International Voice Process will be preferred.

Ideal Candidate

We are looking for a professional, customer-oriented individual with strong English communication skills and

proven experience in handling customers in an international voice process. The ideal candidate should be

confident, patient, professional, and focused on delivering an excellent customer experience.