Customer Care Executive

We’re Hiring: Customer Care Executive

DesiVidesi is looking for an experienced, friendly, and organised Customer Care Executive to support our customers mainly through WhatsApp and, when needed, Instagram. You’ll help customers with their questions and orders, follow up on unresolved issues, and coordinate with the operations team to provide a smooth customer experience.

Job type: Full-time

Location: Vidyavihar, Mumbai

Salary: ₹15,000–₹25,000 per month, depending on relevant experience

What you’ll do

- Respond to customer queries on WhatsApp and, when required, Instagram.

- Help customers with product details, sizes, fit, availability, pricing, and order placement.

- Share accurate updates on orders, dispatch, delivery, and exchanges.

- Follow up on unresolved queries and coordinate with the operations team to find solutions.

- Explain the brand’s policies clearly and politely.

- Keep customer conversations and follow-ups organised.

- Escalate complaints or issues that need approval or action from the operations team.

- Maintain a warm, helpful, and professional tone in every interaction.

What we’re looking for

- At least 2 years of relevant experience in customer care, customer support, or e-commerce support. Freshers will not be considered.

- Experience handling customer conversations through WhatsApp or social media.

- Experience with a fashion, retail, or e-commerce brand is preferred.

- Strong communication skills and a polite, patient approach.

- Good organisational skills and attention to detail.

- Familiarity with Shopify or customer-support tools will be an added advantage.

- Able to manage multiple queries and follow-ups responsibly.

To know more or apply, contact Vidhi: +91 98201 58312.