Customer Relationship Manager

TimTim by Aritri is looking for a responsible, enthusiastic, and customer-focused Customer Relationship Manager to join our team.

The selected candidate will be responsible for assisting customers, managing website operations, maintaining inventory records, and ensuring a smooth customer experience throughout the purchasing process.

• Key ResponsibilitiesCustomer Relationship Management: Assist customers who have purchased or are interested in purchasing products from TimTim by Aritri.
• Product Guidance: Help customers understand product details, pricing, availability, and suitable products according to their requirements.
• Website Management: Handle day-to-day website operations, monitor product listings, and ensure product information is accurate and updated.
• Inventory Management: Maintain inventory records, monitor stock availability, and coordinate stock updates.
• Customer Support: Respond to customer queries professionally through WhatsApp, website, and other communication channels.
• Order Coordination: Assist customers with order-related queries and coordinate with the relevant team to ensure smooth order processing.
• Customer Relationship Building: Maintain positive relationships with existing customers and help improve customer satisfaction and retention.
• Working Days & TimingsWorking Days: Monday to Saturday
• Working Hours: 9:30 AM to 6:00 PM
• Lunch Break: 1:00 PM to 2:00 PM
• Weekly Off: Sunday
• Required SkillsGood communication and customer-handling skills.
• Basic computer knowledge and familiarity with website operations.
• Ability to maintain inventory records and manage daily tasks.
• A responsible, organised, and customer-friendly attitude.
• Basic knowledge of e-commerce platforms will be an advantage.

Job Location: As mentioned in the job posting.