Customer Relatonship Management Executive
Moitra & Moitra Strategy PartnersFixed
₹18,000 - ₹22,000
Earning Potential
₹22,000
Fixed
₹18,000 - ₹22,000
Earning Potential
₹22,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Job Description
Jd -
Role Purpose
Manage the complete customer lifecycle from booking to possession while ensuring timely collections, statutory compliance, customer communication, complaint resolution, stakeholder coordination, and a seamless ownership experience.
Key Accountabilities
• Act as the Single Point of Contact (SPOC).
• Manage customers from booking to possession.
• Drive collections and receivable follow-ups.
• Coordinate agreements, registration and documentation.
• Liaise with Sales, Finance, Legal, Projects and Facility Management.
• Resolve customer complaints within TAT.
• Maintain CRM records, MIS and statutory documentation.
• Provide proactive customer communication.
Key Performance Indicators
KPIMeasurementCollection EfficiencyAgeing & collectionsCustomer SatisfactionCSAT & NPSComplaint ResolutionWithin TATDocumentationAccuracy & compliancePossessionOn-time handoverMISTimely reportingQualifications
Graduate / MBA / PGDM with 1–4 years of Real Estate Post-Sales CRM experience. Fresh MBAs may also be considered.
Core Competencies
Customer Relationship Management • Collections • Documentation & Compliance • Stakeholder Management • Communication • Negotiation • Advanced Excel • CRM Systems
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Female candidates can apply for this job.
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