Customer Service Representative

Job Summary

We are looking for a dedicated and proactive Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers, resolving inquiries and complaints while supporting day-to-day operational tasks across goods dispatches and purchase coordination.

Key Responsibilities

• Respond to Customer Inquiries. Handle incoming customer questions across phone, email, chat, and social media in a timely and professional manner.
• Resolve Customer Complaints. Address customer issues fairly and efficiently, escalating complex problems to senior team members or management when required.
• Provide Product Information. Share accurate and detailed information about company products and services, including key features, benefits, and pricing.
• Handle Goods Dispatches. Coordinate and track outgoing shipments and goods dispatches to ensure accurate and on-time delivery to customers.
• Coordinate with Purchase Departments. Manage communication and operational workflows with purchase departments to support order fulfillment and stock alignment.

Qualifications & Skills

• Education. High school diploma or equivalent; a bachelor’s degree in business or a related field is a plus.
• Experience. Prior experience in customer service, client support, or dispatch and purchase coordination is preferred.
• Communication Skills. Strong verbal and written communication abilities with a polite, customer-first approach.
• Problem-Solving. Ability to remain calm under pressure, resolve disputes effectively, and know when to escalate issues.
• Organizational Skills. Strong attention to detail to manage multi-channel inquiries alongside dispatch and purchase documentation.