Customer Service Team Leader
MatrimonyFixed
₹25,000 - ₹37,000
Average Incentives*
₹3,000
Earning Potential
₹40,000
Fixed
₹25,000 - ₹37,000
Average Incentives
₹3,000
Earning Potential
₹40,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 3 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Fast HR reply
HR responded to 100% candidates in last 1 days
1 applicants
Benefits include: PF, Health Insurance, ESI (ESIC)
Job Description
Job Description – Customer Service Team LeaderCompany: Matrimony.com Ltd.
Department: Customer Service (CS)
Location: Andheri East, Mumbai
Experience: Minimum 2+ years
Qualification: Graduate
Shift: Rotational shifts and rotational week-offs
Job SummaryWe are looking for a dynamic and target-oriented Customer Service Team Leader to manage a team of customer service executives, ensure excellent customer experience, achieve performance targets, and drive revenue growth through upselling and cross-selling.
- Key ResponsibilitiesLead, manage, and motivate a team of 30–35 customer service executives.
- Monitor daily team performance, productivity, quality, and customer satisfaction.
- Ensure achievement of operational targets and service-level agreements (SLAs).
- Handle customer escalations and ensure timely resolution of queries and complaints.
- Drive upselling and cross-selling opportunities to achieve business targets.
- Conduct regular team briefings, performance reviews, and coaching sessions.
- Monitor calls and provide feedback to improve communication skills and service quality.
- Track daily, weekly, and monthly performance reports and share updates with management.
- Maintain team discipline, attendance, and adherence to company policies.
- Identify performance gaps and implement action plans to improve productivity.
- Required SkillsStrong leadership, communication, and team management skills.
- Experience managing a customer service team in a BPO or service-oriented environment.
- Good understanding of customer handling, escalation management, and call quality.
- Proven ability to achieve team targets and improve performance.
- Upselling and cross-selling experience will be an added advantage.
- Good analytical, problem-solving, and decision-making skills.
About Matrimony.com Ltd.Matrimony.com Ltd. is a leading online matchmaking company offering matchmaking and relationship services to customers across India.
Contact for ApplicationsRasika Bisht
Contact: 9930641423
Email: rasika.bisht@matrimony.com
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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