Department Manager

Achievement

of Budgeted Plan

Works out action plans/tactics

to match requirement

Competition mapping

Identifies parameters

to track competition

Builds resources and

databases of information on an ongoing basis by networking

Creates an index and

updates it

Inventory Management

Does process mapping for movement of

stocks from receiving bay to floor

Initiates stock-takes

as per the agreed and laid down procedure

Ensures effective

displays with the objective of achieving greater number of stock turns

Plans for perpetual

inventory

Customer care/customer

service

Ensures customers are guided to

enable them to avail of value added services like gift-wrapping, alterations,

exchanges & other conveniences

Sets up

processes/initiates plans to build for moments of magic, avoid customer

complaints & grievances

Customer feedback

Sets up mechanism for recording of

verbal complaints / suggestions

Ensures collation of

data on customer complaints / 

suggestions and circulates it to relevant people

Ensures in service

recovery within agreed time-line (72 hours)

Ensures customers

queries are addressed and complaints / grievances are resolved (I.e. moments

of misery are converted into moments of magic) 

Manpower availability

Anticipates shifts in customer entry pattern and directs

supervisors to schedule CCA availability accordingly

Floor presentation

Understands the Visual Merchandising

plan and customer buying process and translates the VM plan to match local

needs and as per stock availability

Communicates the

above to supervisors

Arrangement of stock in space

allocated as per plan

Creates display plan of merchandise

for his sections on the basis of underlying principles

Communicates the

display plan and the underlying principles to the supervisors for the purpose

of execution 

Analysis and reporting

Analyzes available data, identifies

causes and suggests solutions 

Identifies all

reports that need to be generated with frequency, schedules and identifies

sources of information

Ensures compliance

Shrinkage control

Identifies most pilfered products and common methods of

pilferage