Email Support Executive

AYT KPO LLP
Malad West, Mumbai/Bombay
₹16,000 - ₹17,000 monthly

Fixed

₹16,000 - ₹17,000

Earning Potential

₹17,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

12 applicants

12 applicants

Benefits include: PF, ESI (ESIC)

Benefits include: PF, ESI (ESIC)

Job Description

Job Description: Customer Service Executive (USA Process)


In this role, you will be the first point of contact for customers, providing assistance via, email, live chats, social media channels. Your primary responsibility is to resolve customer inquiries and issues, ensuring a positive experience. Utilize your strong communication and problem-solving skills to address customer needs efficiently. Collaborate with internal teams to escalate and resolve more complex issues. Join us in delivering top notch customer support and maintaining high levels of customer satisfaction.


Job Specification:

* Minimum qualification required is HSC pass.

* Candidates must have good verbal and written communication skills in English.

* Basic knowledge about computers and MS Office & Excel.

* Familiarity with social media platforms and tools.

* Freshers can also apply.


Shift - 7:00 AM - 4:00 PM // 12:00 PM - 9:00 PM

Job role

Work location
Work locationDLH Park, Swami Vivekananda Road, Rani Sati Nagar, Sunder Nagar, Malad West, Mumbai, Maharashtra, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Non Voice / Chat
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
Education12th Pass
Skills
SkillsCustomer service, Good Communication Skills, Email Drafting, Back office operations, Customer satisfaction, Email support, Chat support, Problem resolution, Detail-orientation, Escalation management, Email process, Customer care, International BPO, Non-Voice Process, Non-Voice/Chat Process
English level
English levelGood (Intermediate / Advanced) English
Age limit
Age limit18 - 28 years
Gender
GenderAny gender

About company

Name
NameAYT KPO LLP
Address
AddressDLH Park, Swami Vivekananda Road, Rani Sati Nagar, Sunder Nagar, Malad West, Mumbai, Maharashtra, India
Job posted by AYT KPO LLP

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You can expect a minimum salary of 16,000 INR and can go up to 17,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

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