Front Desk Executive / Receptionist – Aesthetic Clinic

Front Desk Executive / Receptionist – Alpha Aesthetics

Alpha Aesthetics is a premium aesthetic medicine clinic specializing in Skin, Hair & Lasers. We are looking for a well-groomed, confident and patient-friendly Front Desk Executive to join our clinic in Malad West, Mumbai.

Key Responsibilities:

• Welcome and assist patients professionally

• Manage patient appointments and daily schedules

• Handle incoming calls, WhatsApp enquiries and patient queries

• Coordinate appointments between patients, doctors and clinic staff

• Maintain patient records and ensure accurate data entry

• Handle billing, payments and basic cash/UPI coordination

• Follow up with patients regarding appointments and enquiries

• Coordinate treatment-related enquiries as instructed by the doctor

• Explain suitable treatment packages, clinic services and ongoing offers to patients as per clinic guidelines

• Recommend and sell appropriate treatment packages based on patient requirements and doctor recommendations

• Follow up with prospective patients and convert eligible enquiries into consultations and treatment bookings

• Maintain patient confidentiality and professional communication

• Maintain front-desk cleanliness and organization

• Coordinate with therapists and clinic staff for smooth patient flow

• Maintain enquiry records, package sales details and follow-up status

• Support the clinic in providing a premium patient experience

Candidate Requirements:

• 1–3 years of experience preferred

• Experience in a dermatology, aesthetic, cosmetology, dental, plastic surgery or healthcare clinic will be an advantage

• Experience in explaining and selling treatment packages, memberships or healthcare services will be preferred

• Excellent communication and interpersonal skills

• Good spoken English and Hindi

• Basic computer and MS Office/Google Workspace knowledge

• Comfortable using WhatsApp for patient communication

• Pleasant personality and professional grooming

• Good organizational skills and attention to detail

• Ability to handle multiple responsibilities in a busy clinic environment

• Patient, polite and service-oriented approach

• Comfortable with patient counselling, follow-ups and ethical sales conversations

What We Offer:

• Professional and premium clinical environment

• Opportunity to work in the field of aesthetic medicine

• Learning exposure to skin, hair and aesthetic procedures

• Performance-based growth opportunities

• Supportive and professional work environment

Job Type: Full Time

Location: Malad West, Mumbai