Logistics Executive

Key Responsibilities1. Logistics Coordination

• Coordinate daily sample pickup and delivery activities with riders and logistics supervisors.
• Monitor scheduled pickup rounds and ensure timely sample collection and delivery to designated laboratories or centres.
• Track pending pickups, delayed deliveries, missed rounds, and urgent sample movements.
• Follow up with riders and supervisors for real-time status updates.
• Arrange alternative resources in case of rider absenteeism or operational emergencies.
• Escalate delays, route issues, manpower shortages, and service disruptions to the reporting manager.

2. Customer Support & Client Coordination

• Handle client queries and provide timely updates regarding sample pickup and delivery status.
• Coordinate with diagnostic centres, healthcare clients, and internal teams to resolve service-related concerns.
• Respond to calls, emails, and messages professionally.
• Maintain proper records of customer complaints, escalations, and their resolution.
• Follow up on unresolved issues and ensure timely closure.
• Maintain good working relationships with clients and stakeholders.

3. Sample Tracking & TAT Monitoring

• Monitor sample movement from pickup to final handover at the laboratory or designated centre.
• Ensure operational status is updated accurately in the assigned application, tracker, or reporting sheet.
• Identify samples at risk of missing the required TAT and take timely follow-up action.
• Report discrepancies between actual sample status and application status.
• Maintain records of delayed, pending, missed, and urgent pickups.

4. MIS & Documentation

• Maintain daily logistics trackers using MS Excel and Google Sheets.
• Prepare daily reports covering pickups, deliveries, pending samples, delays, and rider attendance.
• Maintain client-wise operational records and escalation trackers.
• Verify data received from riders and supervisors before submitting reports.
• Ensure reports are accurate and submitted within the required timelines.

5. Operational Support

• Coordinate with the operations team for daily planning, route allocation, and rider deployment.
• Support supervisors in managing operational challenges and service disruptions.
• Ensure proper communication of urgent requests and changes in pickup schedules.
• Follow established SOPs, client instructions, and escalation procedures.
• Suggest improvements to reduce delays and improve operational efficiency.