Pilates Studio Manager

Timings of work: 9 AM to 7 AM, Monday to Saturday

Location: Chembur, Mumbai

1. Client Experience & WhatsApp Management

• Act as the primary point of contact on the official WhatsApp business channel—answering inquiries, sending class schedules, and guiding clients on the right class packages.
• Manage daily transactional communications: session confirmations, schedule adjustments, cancellation policies, and waitlists.
• Track client attendance, package expirations, and renewal dates; proactively engage clients to maintain high retention and renewal rates.
• Address client feedback, special requests, and inquiries promptly with a warm, professional, and hospitable tone.

2. Social Media Lead Management & Bookings (Instagram & Digital)

• Monitor the studio’s Instagram DMs and comments daily with rapid response times.
• Convert organic social media inquiries into booked trial sessions by explaining class formats, assessing client fitness goals, and processing payments.
• Assist in capturing occasional behind-the-scenes moments, client achievements, and trainer highlights for Instagram Stories.
• Maintain a structured lead tracker (via CRM / Google Sheets) to follow up with prospective clients who haven't completed onboarding.

3. Studio Facility & Front-Desk Operations

• Manage daily opening and closing procedures, ensuring the studio is immaculately clean, organized, and ready for sessions at all times.
• Supervise housekeeping staff to maintain pristine hygiene across Reformer beds, apparatus, mats, washrooms, and the beverage/coffee bar.
• Manage studio inventory: track and replenish retail items (grip socks, merchandise), refreshments, cleaning supplies, and studio amenities.
• Ensure all equipment (Reformers, Towers, props, sound systems, air conditioning) is in prime working condition and log maintenance needs immediately.

4. Class Scheduling & Trainer Coordination

• Manage daily and weekly class timetables across group reformer batches, private 1:1 sessions, and specialty classes.
• Coordinate instructor rosters, subbing requests, and slot availability to ensure smooth daily studio workflow without overlaps or gaps.
• Check-in clients upon arrival, welcome first-timers, introduce them to their instructors, and ensure sessions start strictly on time.

5. Billing, Payments & Basic Administration

• Generate and share payment links (UPI, Cards, Net Banking) and handle on-site POS card swipe transactions.
• Issue invoices, log daily collections, and update master client attendance and payment trackers.
• Prepare weekly and monthly operational reports covering active memberships, trial conversion rates, studio utilization, and renewals.