Receptionist / Front Office Executive

Key Responsibilities

1. Patient Reception & Communication

• Welcome patients and visitors warmly and professionally.
• Handle patient enquiries in person and over telephone calls.
• Explain consultation procedures, appointment timings, and basic service information.
• Guide patients through registration and consultation processes.
• Maintain patient confidentiality and professional conduct at all times.

2. Appointment & Doctor Coordination

• Schedule, confirm, reschedule, and manage patient appointments.
• Coordinate with doctors regarding consultation schedules and patient flow.
• Send appointment reminders and follow up with patients when required.
• Manage waiting times and ensure an organised reception area.

3. Billing & Cash Management

• Collect consultation and therapy fees and issue receipts.
• Maintain accurate daily cash, UPI, and other payment records.
• Track outstanding payments and prepare daily collection reports.
• Assist with basic billing and accounting documentation.

4. Telephone, WhatsApp & Enquiry Management

• Respond professionally to incoming calls and WhatsApp enquiries.
• Share approved information about consultations, services, timings, and charges.
• Follow up with prospective patients and appointment enquiries.
• Maintain enquiry records and support patient conversion through courteous communication.

5. Centre Administration

• Maintain patient registration forms, appointment registers, and daily reports.
• Keep patient records organised and updated.
• Coordinate with doctors and therapy staff for smooth centre operations.
• Ensure the reception and waiting area remain clean, organised, and presentable.
• Monitor stationery and other front-desk requirements.

Required Skills & Qualifications

• Minimum 12th pass; graduate candidates preferred.
• Good communication skills in Hindi and English.
• Knowledge of Marathi will be an advantage.
• Basic computer skills, including MS Office, Excel, email, and WhatsApp.
• Professional appearance, and a patient-friendly attitude.
• Good telephone etiquette and basic numerical skills.
• Ability to manage multiple tasks responsibly.
• Honest, punctual, disciplined, and comfortable working in a healthcare environment.

Preferred Candidate Profile

We prefer a candidate who is polite, organised, proactive, trustworthy, and comfortable interacting with patients of different age groups.

Prior experience at a clinic, hospital, diagnostic centre, or wellness facility will be an advantage.