Remote Laptop Support Technician
Ab Com Private LimitedFixed
₹20,000 - ₹25,000
Earning Potential
₹25,000
Fixed
₹20,000 - ₹25,000
Earning Potential
₹25,000
Work from Office
Full Time
Min. 1 year
Basic EnglishJob highlights
16 applicants
Job Description
Job Overview
ABCOM is looking for an L1 Remote Laptop Technical Support Engineer to provide technical support to laptop users across India.
The role involves remotely diagnosing and resolving Windows OS, software, driver, network and common hardware issues. The technician must also identify hardware failures that cannot be resolved remotely and escalate them to L2/onsite technical support for physical repair or hardware replacement.
- Key ResponsibilitiesTroubleshoot Windows 10/11 issues, errors, crashes and performance problems.
- Diagnose software, application and configuration issues.
- Install, update and troubleshoot drivers.
- Troubleshoot Wi-Fi, Bluetooth, audio, camera, display, keyboard and other peripherals.
- Perform remote hardware diagnosis for RAM, SSD, battery, charger, display, keyboard, ports, overheating, etc.
- Identify suspected hardware failures and determine whether onsite support is required.
- Create detailed tickets with diagnosis and troubleshooting performed.
- Escalate hardware cases to L2/onsite technicians with clear technical findings.
- Guide customers remotely through troubleshooting steps.
- Ensure proper ticket documentation and timely resolution.
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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