Retail Store Manager

Job Role:

Plan and supervise business activities for “STORE” towards achievement of “Estimated Sales” in line with company business plan, bearing in mind set policies, company image and interest

The incumbent will be responsible for managing P&L of the store

Job Responsibilities:

Store administration Excellence

a)      Manage a Bata store within the policies and guidelines of the company to ensure customer satisfaction and turnover maximization

b)     Total operational and financial responsibility for the assigned store

c)      Provide overall leadership, recognize and motivate members of the team ; coach and train the team for operational excellence/passion to serve

Business performance review

a)      Ensure maintenance of company Prosperity Card; permanent prosperity card; performance review card; Daily mirror and Individual prosperity card for sales promoters

b)     Undertake weekly; daily meeting with store staff to discuss & review

i)    Communicate Target for week & day

ii)   Review store/ salesman performance: for day & week; Individual prosperity card

iii) Communicate new launches received; display; & provide product knowledge

iv) Plan action for clearance of stocks: Slow sellers; special promotions; discounted stocks

Merchandise Management 

a)      Ensure “Stock standard” across stores are maintained (Totally and across categories) within the approved level. Achieve overall stock turn in pairs & value as per company norms (presently: 3)

b)     Follow up with district manager for

i)    Proper supplies (across categories) for stocks

ii)    Plan schedule for store re-supplies (Route Planning) Inform & update

Store Management

a)      Control day to day operations by scheduling sales promoters and assigning productivity norms.

b)     Ensure shop open & fully ready during business hours as decided by company. Also ensure extended hours (if required) as per market requirements in accordance with provisions of law

c)      Ensure maintenance of proper ambience and hygiene for store in accordance with guidelines of company. (Store selling area, stock area, stock, furniture, and fixtures)

d)     Propose, seek approval and execute minor renovations for existing stores. Undertake minor repairs directly as per chart of authority

Visual Merchandising & display

a)         Ensure store display as per company visual display guidelines

b)        Ensure “Theme of Month” is implemented in store

c)         Proper display area (zone; corner; panel) for special Promotions & discounted stock in store

Manpower Management

a)      Ensure amount of manpower in line with store productivity norms

b)     Ensure store promoters are presentable; trained; punctual & disciplined

c)      Provide necessary support and resources to sale staff to motivate and optimize performance

d)     Ensure grievances of store personnel are expeditiously resolved