Sales Support Associate

Employment Type: Full-Time 

Shift: Rotational, between 7:00 AM – 11:59 PM (candidates must be flexible across shifts) 9 Hours Shift

About the Role 

We're looking for a dynamic Sales and Support Associate to join our diagnostics team. This is a blended role combining consultative sales with day-to-day customer support - you'll pitch diagnostic and preventive health check-up packages while also handling scheduling, follow-ups, and query resolution for existing customers. 

Key Responsibilities 

● Pitch and sell diagnostic/preventive health check-up packages to prospective customers via calls and chat 

● Handle inbound and outbound customer queries related to phlebotomy (home sample collection) scheduling 

● Follow up on test reports, resolve delays, and coordinate with lab/operations teams 

● Manage high volumes of calls and chats daily while maintaining service quality

● Convert leads into confirmed bookings through persuasive, consultative selling

● Address customer concerns, objections, and complaints professionally

● Maintain accurate records of interactions, bookings, and follow-ups in CRM 

● Meet daily/monthly sales targets alongside support SLAs (response time, resolution time, CSAT) 

Requirements 

● 1–2 years of experience in diagnostic/preventive health check-up sales or support.

● Proven ability to handle both sales and support simultaneously 

● Strong verbal communication and convincing/negotiation skills 

● Comfortable working in a fast-paced, high-volume, target-driven environment

● Flexible to work rotational shifts between 7 AM and 11:59 PM,

● Basic computer literacy; familiarity with CRM/ticketing tools is a plus

 ● Fluency in required languages Hindi, English. 

Preferred Skills 

● Prior experience in diagnostic labs, hospitals, or health-tech companies 

● Ability to multitask between sales pitches and support resolution without dropping quality