Sales Team Leader

Salary: ₹30,000–₹40,000 per month + Attractive Performance Incentives

Working Days: 6 days a week with a rotational weekly off

Working Hours: 10:00 AM–7:00 PM

Note: Occasional late hours may be required for client meetings and deal closures.

Role Overview

The Team Leader will be responsible for managing a blended team of Telecallers and Field Sales Executives, ensuring that leads are effectively converted into client meetings, property visits and successful rental/resale deals.

This is a hands-on leadership role. The Team Leader will not only manage and coach the team but will also personally handle important clients, negotiate and close sales deals.

Team Management

• Manage and supervise the Telecalling and Field Sales teams.
• Set daily, weekly and monthly targets for the team.
• Monitor individual and team performance.
• Conduct daily/weekly team reviews and track the sales pipeline.
• Coach team members on customer handling, follow-ups, negotiation and closing.
• Ensure effective coordination between telecallers and field sales executives.
• Identify performance gaps and take corrective action.

Lead & Sales Management

• Monitor leads generated by the telecalling team.
• Ensure qualified leads are effectively handed over to the field team.
• Track appointments, property visits, follow-ups and conversions.
• Personally handle high-value, difficult or important client meetings.
• Participate in property visits and client discussions when required.
• Negotiate with clients and personally close rental/resale deals.
• Drive the team towards achieving monthly revenue and conversion targets.
• Maintain a healthy and updated sales pipeline.

Customer Relationship Management

• Build strong relationships with property owners and prospective customers.
• Understand client requirements and recommend appropriate solutions.
• Handle escalations and resolve customer concerns.
• Ensure a professional customer experience throughout the sales process.
• Develop strategies to improve lead-to-client conversion.

Reporting & Operations

• Prepare daily/weekly sales performance reports.
• Track key metrics including calls, qualified leads, appointments, visits, conversions and revenue.
• Work closely with management to develop sales strategies and improve processes.
• Maintain accurate customer and sales records.

Requirements

• 3–7 years of experience in real estate sales, property brokerage, property management or a similar sales environment.
• Prior experience managing a team of telesales/field sales executives is strongly preferred.
• Strong knowledge of Mumbai’s real-estate market and localities.
• Proven ability to generate and close sales independently.
• Excellent communication, negotiation and customer-handling skills.
• Strong leadership and people-management abilities.
• Highly target-oriented and comfortable working in a performance-driven environment.
• Ability to analyse sales numbers and identify opportunities for improvement.
• Willingness to travel across Mumbai for client meetings and property visits.
• Two-wheeler and valid driving licence preferred.