Sales Telecaller

Sales Telecaller

Location: Mumbai, India

Employment Type: Full-time

Open Positions: 4

Reporting To: Operations & Sales Manager

Role Summary we are looking for confident, energetic, and target-driven Sales Tele-callers who can convert prospective customers into paying clients. The successful candidates will handle inbound and outbound calls, understand customer requirements, explain the company’s consultancy services, follow up consistently, and close sales.

This is a performance-focused role for candidates who are comfortable speaking with customers, handling objections, and achieving daily and monthly targets.

• Key ResponsibilitiesContact new leads through outbound calls, WhatsApp, email, and other approved communication channels.
• Respond promptly to inbound enquiries generated through advertisements, referrals, websites, and social media.
• Understand each prospect’s requirements and recommend the appropriate consultancy service.
• Clearly explain the company’s services, process, fees, expected timelines, and required documents.
• Build customer confidence through professional and honest communication.
• Conduct regular follow-ups until the lead is converted or formally closed.
• Handle customer questions and objections without making false promises.
• Schedule consultations or meetings for qualified prospects when required.
• Collect preliminary customer information and maintain complete records in the CRM or lead tracker.
• Coordinate with the operations, documentation, and accounts teams after receiving customer confirmation.
• Follow up on quotations, pending documents, invoices, and payments.
• Maintain confidentiality of customer information and company data.
• Achieve individual and team targets for calls, qualified leads, appointments, conversions, and revenue.
• Provide a daily report covering calls completed, follow-ups, conversions, payments, and pending cases.

Performance ExpectationsPerformance will be measured using:

• Number of meaningful calls completed
• Speed of response to new enquiries
• Number of qualified prospects generated
• Follow-up completion rate
• Appointment or consultation bookings
• Lead-to-customer conversion rate
• Revenue and payment collections
• Accuracy of CRM records
• Customer feedback and complaint levels
• Attendance, punctuality, and professional conduct
• Candidate RequirementsMinimum qualification: Class 12; graduates will be preferred.
• Previous experience in telesales, telecalling, customer acquisition, inside sales, education consultancy, immigration consultancy, financial services, real estate, or a similar target-based role is preferred.
• Freshers with strong communication and sales ability may also be considered.
• Strong spoken Hindi and English are required. Additional regional languages are an advantage.
• Confident telephone manner and active listening skills.
• Ability to persuade customers and handle objections professionally.
• Comfortable using CRM software, spreadsheets, WhatsApp Business, email, and calling systems.
• Strong follow-up discipline and ability to work under targets.
• Honest, organised, dependable, and customer-focused.
• CompensationFixed monthly salary based on experience
• Attractive performance incentives
• Individual and team-based sales bonuses
• Training and career-growth opportunities

Important Conduct RequirementsEmployees must not misrepresent services, guarantee results that the company cannot control, collect payments into personal accounts, or share customer information outside the company.