Senior Diabetics Educator

JOB DESCRIPTION

Senior Diabetes Educator – GLP-1 & Metabolic Health

Experience: 1–6+ years

Employment Type: Full-time

Location: [Mumbai / Virtual]

Reporting To: Functionally – Doctor, Operationally – Clinical Program Head 

About the Role We are looking for an experienced and clinically strong Senior Diabetes Educator / Diabetes & GLP-1 Therapy Counsellor who can provide high-quality diabetes education, lifestyle counselling and therapy-support services to patients with Type 2 Diabetes and related metabolic conditions.

The ideal candidate should have 5–6+ years of hands-on experience in diabetes management, with exposure to both hospital-based clinical settings and independent patient consultations.

A key requirement is strong understanding of GLP-1–based therapies and their appropriate use in eligible patients. The candidate should be comfortable discussing GLP-1 therapy with patients, explaining benefits, risks, expectations, administration, adherence requirements and lifestyle considerations, while working strictly within clinical protocols and applicable prescribing requirements.

Key Responsibilities 1. Diabetes Patient Assessment & Education • Conduct structured diabetes education and counselling sessions for patients with Type 2 Diabetes and metabolic health concerns.

• Understand the patient's diabetes history, treatment journey, lifestyle, dietary habits, physical activity, medication adherence and barriers to treatment.

• Educate patients about diabetes, insulin resistance, HbA1c, blood glucose targets, hypoglycaemia/hyperglycaemia, complications, medication adherence, nutrition, physical activity, sleep, stress and behavioural factors.

• Translate complex clinical information into simple, patient-friendly language.

• Develop personalised education plans based on individual patient needs.

2. GLP-1 Therapy Counselling • Identify patients who may potentially benefit from discussing GLP-1-based therapy, based on established clinical criteria and program protocols.

• Educate eligible patients about the role of GLP-1 therapy as part of an overall diabetes/weight-management strategy.

• Explain mechanism of action at an appropriate patient-friendly level, expected benefits, treatment expectations, common adverse effects, contraindications and precautions, dose-escalation concepts, administration, adherence and lifestyle modification.

• Address patient concerns, misconceptions and fears around injectable therapies.

• Counsel patients on managing common treatment-related issues and appropriately escalate concerns to the treating physician.

• Support patients in making informed decisions in consultation with their treating physician.

• Identify patients requiring physician review rather than independently diagnosing, prescribing or modifying treatment.

• Follow approved clinical protocols, medical governance requirements and applicable regulations. 3. Hospital & Clinical Experience

• Work closely with physicians, endocrinologists, diabetologists, nurses, dietitians and other healthcare professionals.

• Participate in multidisciplinary patient-management discussions where required.

• Understand hospital workflows, clinical documentation and patient referral pathways.

• Coordinate patient education before and after physician consultations.

• Ensure appropriate escalation of clinical red flags to the treating physician.

4. Independent Consultation • Conduct one-to-one patient consultations independently, face-to-face or virtually.

• Conduct structured consultations and establish patient rapport quickly.

• Understand patient motivation and readiness to change.

• Identify barriers to medication and lifestyle adherence.

• Create actionable patient goals.

• Conduct follow-ups and track progress.

• Maintain accurate consultation records.

5. Patient Engagement & Behaviour Change • Motivate patients to make sustainable lifestyle changes rather than providing generic advice.

• Use motivational interviewing and behaviour-change techniques.

• Address emotional, behavioural and social barriers affecting diabetes management.

• Improve patient confidence and self-management capability.

• Encourage regular monitoring of relevant health parameters.

• Proactively identify patients at risk of disengagement.

6. Digital / Virtual Diabetes Care • Conduct video/audio consultations.

• Use digital patient-management platforms.

• Review patient-reported data and health metrics.

• Conduct virtual follow-ups.

• Communicate with patients through approved digital channels.

• Maintain digital documentation.

• Work with technology-enabled diabetes-management programs.

• Collaborate with care managers, dietitians, physicians and technology teams.

7. Patient Journey & Program Management • Support patients through the complete diabetes-care journey.

• Ensure patients understand their treatment and care plan.

• Follow up at predefined intervals.

• Monitor adherence, engagement and progress.

• Identify patients requiring clinical escalation.

• Ensure timely referral to physicians or specialists.

• Contribute to patient retention and program outcomes.

8. Documentation & Compliance • Maintain accurate and complete patient records.

• Document counselling sessions, interventions and follow-ups.

• Follow clinical SOPs and patient-safety protocols.

• Maintain confidentiality of patient information.

• Report adverse events or safety concerns through defined processes.

• Follow medical, ethical and regulatory standards.

Candidate Profile Essential Qualifications • Bachelor's / Master's degree in Nutrition, Dietetics, Diabetes Education, Nursing, Allied Health Sciences or a relevant healthcare discipline.

• Certified Diabetes Educator (CDE) or equivalent diabetes-management certification preferred.

• Additional certification in diabetes care, obesity management, metabolic health or GLP-1 therapy is an advantage.

Required Experience • 5–6+ years of relevant experience.

• Hospital-based diabetes/clinical experience.

• Independent patient consultations.

• Diabetes education.

• Chronic disease management.

• Obesity/metabolic health management.

• Patient counselling.

• Medication adherence programs.

• GLP-1/incretin-based therapy counselling.

Mandatory Clinical Exposure • Type 2 Diabetes Management

• Diabetes education

• HbA1c interpretation

• Blood glucose monitoring

• Diabetes medications and treatment pathways

• Lifestyle and behavioural modification

• Obesity/metabolic health

• Patient adherence

• GLP-1 receptor agonist therapy

• Patient counselling around injectable therapies

• Recognising situations requiring physician escalation

GLP-1 Knowledge – Critical Requirement The candidate should have a strong understanding of the current GLP-1/incretin therapy landscape, including familiarity with commonly used therapies such as semaglutide, tirzepatide, liraglutide and other relevant GLP-1 / GIP-GLP-1 therapies.

They should understand patient selection, contraindications and precautions, adverse-event monitoring, gastrointestinal side effects, adherence, dose-titration concepts, lifestyle intervention, treatment expectations, physician involvement and long-term treatment considerations.

Preferred Candidate Background • Diabetes educator at a hospital

• Diabetes educator attached to an endocrinologist/diabetologist

• Senior clinical dietitian with substantial diabetes-management experience

• Diabetes care manager

• Diabetes/obesity clinic counsellor

• Diabetes-focused healthcare professional

• Chronic disease management professional

• GLP-1/obesity-management program professional

• Healthcare professional with independent diabetes consultation practice

Experience with both hospital-based care and independent consultation is strongly preferred.

Key Competencies Clinical: Strong diabetes-management knowledge; strong understanding of GLP-1 therapies; patient assessment and counselling; clinical judgement and escalation; medication/adherence counselling; obesity/metabolic health understanding.

Communication: Excellent verbal communication; strong patient counselling; ability to simplify medical concepts; empathy; active listening; ability to handle hesitant patients.

Behavioural: Patient-centric approach; ownership; high ethical standards; interpersonal skills; ability to work independently; multidisciplinary collaboration; commercial awareness without compromising clinical integrity.

Digital: Comfortable with teleconsultation, patient-management platforms, digital health and patient-generated health data.

What Success Looks Like • Deliver high-quality diabetes education.

• Improve patient understanding of diabetes and treatment.

• Improve medication and lifestyle adherence.

• Effectively counsel appropriate patients regarding GLP-1 therapy.

• Improve patient engagement and retention.

• Identify patients requiring physician intervention.

• Contribute to measurable improvements in diabetes-management outcomes.

• Deliver a consistent and high-quality patient experience.

• Maintain strong clinical documentation and compliance.

Key Performance Indicators 1.     Patient engagement and retention

2.     Quality of counselling

3.     Patient satisfaction

4.     Diabetes education completion

5.     Medication adherence

6.     Lifestyle-adherence improvement

7.     Appropriate GLP-1 therapy identification/referral

8.     Follow-up compliance

9.     Clinical escalation quality

10. Documentation quality

11. Patient outcome improvement

12. Compliance with clinical SOPs

GLP-1 recommendations should not be incentivised purely on prescription or sales volume. Any commercial component should be structured around appropriate patient identification, education, adherence and program outcomes to maintain clinical integrity.

Interview & Assessment Criteria Round 1 – Experience Screening

• Hospital experience

• Independent consultation experience

• Diabetes patient volume

• Types of patients managed

• Exposure to endocrinologists/diabetologists

• GLP-1 therapy experience

Round 2 – Clinical Assessment

• Newly diagnosed Type 2 Diabetes

• Poorly controlled diabetes

• Obese diabetic patient

• Patient considering GLP-1 therapy

• Patient experiencing GI adverse effects

• Patient reluctant to take injectable medication

• Patient asking to discontinue therapy

• Patient with potential contraindication/red flag

Round 3 – Patient Counselling Simulation

The candidate should conduct a 10–15 minute mock counselling session. Assess clinical knowledge, communication, empathy, GLP-1 explanation, objection handling, red-flag identification, physician escalation and avoidance of overpromising.

Ideal Candidate Profile – One-Line Summary A clinically strong diabetes-care professional with 5–6+ years of hospital and independent consultation experience, excellent patient-counselling skills and demonstrated practical knowledge of GLP-1 therapies, capable of educating, engaging and appropriately guiding diabetes and metabolic-health patients within a physician-led care model.

Recommended Job Title Senior Diabetes Educator – GLP-1 & Metabolic Health 

Interested candidates contact HR : 7625022791/ 9108530925