Service Coordinator

Company Description

DACS is an Indian consumer electronics brand founded in 2016 with a focus on delivering premium-quality home electronics at affordable prices. Initially known for televisions and audio systems, the company has expanded into products such as smart TVs and air conditioners, particularly in the budget and mid-range segments. DACS emphasizes innovation, strong R&D capabilities, and the use of advanced computer science technologies to create products that customers enjoy and rely on. Through its direct-to-consumer website, DACS serves more than 19,000 pin codes across India and is strongly committed to after-sales support with well-trained technicians. Guided by the motto "Innovation Matters," DACS aims to redefine home entertainment and comfort with user-centric, value-driven solutions.

Role Description

The Service Coordinator role at DACS is a full-time, office-based position supporting the after-sales service function, reporting to the Service Manager. In this role, the Service Coordinator is responsible for ordering spares and materials required by service centres and technicians, placing and tracking deliveries to ensure timely fulfillment, and maintaining accurate records of stock movement. The role involves close coordination with customer care and service centres to ensure services are completed within committed timelines, along with regular follow-ups with service centres and technicians to track job status and resolve delays. The Service Coordinator also follows up with customers after service completion to confirm satisfaction and flag any recurring issues. This position requires strong coordination across service centres, logistics, and customer-facing teams to keep the after-sales process running smoothly.

Qualifications

• Strong coordination and organizational skills, with the ability to manage multiple service centres, technicians, and spare parts orders simultaneously.
• Experience in logistics or inventory coordination, including placing orders, tracking deliveries, and maintaining stock records.
• Effective communication skills to coordinate with customer care, service centres, technicians, and customers.
• Ability to follow up proactively and resolve delays or escalations in service completion.
• Customer-focused approach, with experience handling post-service follow-ups and feedback.
• Proficiency in MS Office (especially Excel) and comfort working with CRM or service tracking tools.
• Strong attention to detail and ability to work in a fast-paced, deadline-driven environment.
• Preferred: Prior experience in consumer electronics, home appliances, or after-sales service operations.