Service Coordinator

Job Role: Service Coordinator

Company: HRK Tec-Serv Pvt. Ltd.

Opera􀆟ons:

Scope of Work & Responsibili􀆟es

1. Customer Coordina􀆟on: Handle incoming customer cases and follow up through

CRM regarding device repairs and service status.

2. Diagnosis & Es􀆟ma􀆟on: Coordinate with technicians for device diagnosis, spareparts

requirements and repair es􀆟mates.

3. Es􀆟mate Approval: Submit repair es􀆟mates to follow up for approvals.

4. Repair & Invoicing: Coordinate approved repairs with technicians and submit

invoices for claim processing.

5. QC & Dispatch: Ensure QC comple􀆟on, arrange device dispatch and update CRM and

service portals.

6. Customer Sa􀆟sfac􀆟on: Conduct happy calls for closed cases, collect feedback and

address customer concerns.

7. Case Follow-up: Track pending cases, approvals, repairs and invoices to ensure 􀆟mely

closure.

Qualifica􀆟on Requirements

 Educa􀆟on: Graduate in any stream; candidates with a diploma in IT or Electronics

may also apply.

 Experience: Minimum 1–2 years of experience in service coordina􀆟on, customer

support or electronics service opera􀆟ons.

 Computer Skills: Basic knowledge of MS Excel, email, CRM systems and online

service portals.

 Communica􀆟on: Good verbal and wri􀆩en communica􀆟on skills.

 Other Skills: Strong follow-up, coordina􀆟on, documenta􀆟on and customer-handling

abili􀆟es.

Overall Responsibility: Manage end-to-end service opera􀆟ons, from customer registra􀆟on

and diagnosis to repair, invoicing, dispatch and customer sa􀆟sfac􀆟on.

📞 Contact: 7039297824 - HEMANT KRISHNA