Support Co Ordinator Executive

Job Summary

We are looking for an experienced and proactive Support Coordinator Executive to support and coordinate our Pan India support operations. The ideal candidate will be responsible for coordinating support activities, assisting the support team, ensuring timely customer service, handling customer queries, coordinating AMC renewals, and supporting smooth day-to-day operations.

Key Responsibilities

· Coordinate daily support operations and ensure timely service delivery.

· Coordinate with the support team to monitor service requests and customer issues.

· Handle customer queries and coordinate with internal teams for timely resolution.

· Assist in managing Annual Maintenance Contract (AMC) renewals and coordinate with customers.

· Coordinate with customers regarding service agreements, renewals, and support requirements.

· Prepare and maintain support-related MIS reports and operational data.

· Monitor service requests, support tickets, and turnaround times.

· Coordinate with internal departments to ensure smooth execution of support activities.

· Prepare regular reports and provide updates to management.

· Ensure adherence to service standards and company policies.

· Identify opportunities to improve support processes and customer satisfaction.

Required Skills

· Good communication and customer coordination skills.

· Strong coordination and organizational abilities.

· Good problem-solving and follow-up skills.

· Basic understanding of AMC management and customer support.

· Good analytical and reporting skills.

· Proficiency in MS Excel, Word, and MS Office applications.

· Ability to manage multiple priorities in a fast-paced environment.

· Strong attention to detail and follow-up skills.

Qualifications & Industry Experience

· Bachelor's degree in any discipline.

· 3–5 years of relevant experience in Support Coordination, Customer Support Operations, Service Coordination, or a similar role.

· Relevant industry experience is mandatory.

· Candidates with experience in Industrial Automation, MES, Manufacturing, RFID, Barcode, Mobility, or related technology solutions will be preferred.

· Experience in coordinating support teams or handling multiple customer requirements will be an added advantage.