Chat Support Representative
Conviction Hr Private LimitedFixed
₹22,000 - ₹34,000
Earning Potential
₹34,000
Fixed
₹22,000 - ₹34,000
Earning Potential
₹34,000
Work from Office
Full Time
Night Shift
Min. 6 months
Good (Intermediate / Advanced) EnglishJob highlights
Walk-in interview
Date: 04 Sep 2026 - 05 Sep 2026 | Time: 10.00 am - 04.00 pm...
Urgently hiring
5 applicants
Benefits include: PF, Health Insurance, ESI (ESIC), 5 working days, One-way cab
Job Description
Job Title: Customer Support Associate – Blended Process (Global Logistics & Mobility)
Location: Digha, Navi Mumbai
Position: Full-Time
We are seeking dynamic professionals to manage customer queries primarily through digital channels, ensuring high-quality, efficient service delivery.
- Key ResponsibilitiesDeliver real-time support for bookings, order tracking, fare adjustments, account inquiries, and payment resolutions.
- Handle customer interactions primarily through digital channels with exceptional accuracy and empathy.
- Maintain top-tier performance standards across first-contact resolution (FCR), handling times (AHT), and customer satisfaction (CSAT) metrics.
- Key Highlights & CompensationSalary: Up to ₹34,000 CTC per month (commensurate with experience).
- Process Structure: 80% Non-Voice (Digital/Chat Support) & 20% Voice/Escalation Support.
- Shift Details: US Rotational Shifts with 2 Rotational Offs per week.
- Candidate RequirementsExperience : Minimum 6 months of customer support experience in an international BPO environment.
- Communication: Strong written and verbal English communication skills with sound grammar and quick typing proficiency.
- Location Eligibility: Candidates residing within standard operational transit boundaries.
(Note: Candidates residing in Mumbra fall outside our current hiring zone and will not be considered.)
Job role
Job requirements
Walk-in interview details
Apply for the job and call HR to confirm your interview
About company
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The candidate should have studied 12th Pass and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is 19 Sept 2026. For more details, download apna app and find Night Shift jobs in Mumbai . Through apna, you can find jobs in 64 cities across India. Join NOW!