IT Support Executive

ERP Support Executive – Fresher

Department: Technology / Operations Experience:

Fresher / 0–1 Year Location: Mumbai Employment Type: Full-time

About the Role

We are looking for a fresher ERP Support Executive to help our retail and operations teams effectively use ** ERP** for their day-to-day activities.

You will work closely with store teams, sales staff, inventory teams, accounts, and management to understand issues, provide first-level support, maintain accurate data, and coordinate with the technical team whenever an issue requires further investigation.

This is a hands-on role and is ideal for someone who is good with computers, enjoys solving problems, communicates well, and wants to learn how retail businesses and ERP systems work.

Key Responsibilities

ERP Support

•Provide day-to-day support to users working on the Ornaverse ERP.

•Understand and resolve basic ERP-related issues faced by retail and back-office teams.

•Help users with ERP processes such as:

oSales and billing

oPurchase entries

oInventory management

oStock transfers

oProduct/item creation

oCustomer management

oReturns and exchanges

oReports and basic MIS

•Guide users on the correct ERP process and usage.

Issue Management

•Receive and understand issues reported by users.

•Identify whether an issue is related to:

oUser/process erroro

Data issue

oERP configuration

oTechnical/system issue

•Maintain an issue tracker and ensure issues are followed up until resolution.

•Escalate complex issues to the senior ERP/technical team with proper details.

Retail & Inventory Support

•Work with store teams to understand day-to-day retail operations.

•Assist in resolving stock and inventory-related discrepancies.

•Help verify product, SKU, pricing, customer, and transaction data.

•Support store teams during new process rollouts or ERP changes.

Data & Reporting

•Perform basic data checks and reconciliation.

•Generate or extract routine ERP reports.

•Identify unusual or incorrect data and coordinate with the relevant team for correction.

•Maintain Excel/Google Sheets trackers for operational activities.

User Training

•Help onboard new ERP users.

•Explain basic ERP processes to store and operations staff.

•Prepare simple process notes/SOPs for frequently performed tasks.

Coordination

•Coordinate between retail stores, operations, accounts, inventory, management, and the ERP/technical team.

•Follow up on pending issues and communicate status to users.

•Participate in ERP testing when new features or changes are introduced.

Required Skills

•Good understanding of computers and basic software applications.

•Good communication and interpersonal skills.

•Comfortable working with Excel / Google Sheets.

•Basic understanding of databases or SQL is a plus, but not mandatory.•

Strong problem-solving and troubleshooting mindset.

•Ability to understand business processes and explain them clearly.

•Good attention to detail, especially while working with inventory and transaction data.

•Willingness to learn ERP systems and retail operations.

Who Can Apply?

•Fresh graduates from BCA, BSc IT, BTech/BE, BCom, BBA, or similar backgrounds.

•Candidates with strong computer knowledge from other educational backgrounds can also apply.

•0–1 year of experience.

•Candidates interested in ERP, retail technology, business operations, or IT support are encouraged to apply.

Good to Have

•Basic SQL knowledge.

•Experience with Excel formulas, Pivot Tables, or data analysis.

•Understanding of retail, inventory, POS, or accounting processes.

•Basic understanding of APIs or software troubleshooting.

What You Will Learn

•Real-world ERP implementation and support.

•Retail and jewellery business processes.

•Inventory and stock management.

•Sales, purchase, returns, and customer workflows.

•ERP testing and issue management.

•Business process documentation.

•Basic data analysis and reporting.

Ideal Candidate

We are looking for someone who is:

•Curious and willing to learn

•Comfortable talking to non-technical users

•Good at identifying and solving problems•

Patient when troubleshooting user issues

•Detail-oriented

•Responsible about following up on issues