Retail Sales Executive

TBS – The Bargain StreetJob Description – Sales ExecutiveDesignation: Sales Executive

Department: Retail / Store Operations

Location: TBS Stores – Vasai/Virar/Mumbai

Reporting To: Store Manager

Employment Type: Full-Time

About TBSTBS – The Bargain Street is a fast-growing men’s fashion brand focused on trendy, affordable and Gen-Z fashion, with new collections and drops launched regularly.

Job Responsibilities

1. Customer Handling & Sales

• Welcome customers and understand their requirements.
• Assist customers in selecting the right size, fit, style and products.
• Actively approach customers and convert walk-ins into sales.
• Suggest additional products to increase basket size and ABV.
• Explain ongoing offers, collections and promotions.
• Ensure an excellent customer experience from entry to billing.

2. Product Knowledge

• Maintain strong knowledge of TBS products, collections, sizes, fits, fabrics and pricing.
• Stay updated about new arrivals and monthly collection drops.
• Be able to recommend alternatives when a particular size/design is unavailable.

3. Store Operations

• Maintain proper folding, hanging and arrangement of merchandise.
• Follow the store's VM and planogram guidelines.
• Ensure the sales floor, trial rooms and customer areas remain clean and organized.
• Support opening and closing procedures as per SOP.
• Ensure products are properly tagged, barcoded and displayed.

4. Stock Support

• Assist with stock inward, replenishment and stock movement when required.
• Check physical products against tags/barcodes during stock inward.
• Immediately report any stock discrepancy, damaged product or missing tag to the Store Manager.
• Help maintain accurate stock on the sales floor.

5. Customer Feedback & Escalation

• Collect customer feedback regarding products, pricing, sizes and store experience.
• Handle basic customer complaints professionally.
• Escalate unresolved customer issues to the Store Manager immediately.

6. Discipline & SOP Compliance

• Follow all TBS store SOPs, policies and grooming standards.
• Maintain punctuality and proper attendance.
• Follow roster and assigned working hours.
• No unauthorized breaks, personal phone usage or activities affecting customer service.
• Maintain professional behaviour with customers and team members.
• Follow all instructions given by the Store Manager and management.

• Key Performance Indicators (KPIs)Individual Sales
• Conversion Rate
• ABV / Average Basket Value
• Add-on / Cross-selling
• Customer feedback
• Attendance & punctuality
• SOP compliance
• Store discipline
• Product/stock handling accuracy
• VM and store-floor maintenance

• Candidate RequirementsExperience: 0–3 years in retail/fashion sales preferred.
• Freshers with good communication and a strong interest in fashion can also apply.
• Good communication and customer-handling skills.
• Positive, energetic and sales-oriented personality.
• Comfortable working in a target-driven environment.
• Basic understanding of fashion and styling is preferred.
• Ability to work on weekends and during peak/seasonal periods as per roster.
• Grooming StandardsClean and presentable appearance.
• Proper personal hygiene.
• Well-maintained hair/beard.
• TBS-prescribed uniform/dress code must be followed.
• Professional behaviour at all times.
• What TBS OffersFixed salary + performance-based incentives.
• Growth opportunities within the retail team.
• Training on fashion, sales and customer handling.
• Opportunity to grow with a rapidly expanding fashion brand.

Important: The Sales Executive is responsible not only for selling products but also for ensuring that every customer receives a professional TBS experience and the store remains sales-ready at all times.