Sales Support Executive

Key ResponsibilitiesA. Lead Management & Customer Calling·      Maintain and update leads received from IndiaMart, Google, and the sales team.

·      Call new prospective customers to introduce the company, products, and basic business details.

·      Call existing customers to follow up for repeat orders and sales requirements.

B. Order Coordination & Internal Follow-up·      Forward buying requests received from customers to the billing team for further processing.

·      Coordinate with the billing team once Purchase Orders (POs are generated).

·      Share PO details received from the billing team with vendors for confirmation.

C. Vendor & Payment Coordination·      Follow up with vendors for order confirmation and payment confirmation.

·      Collect payment screenshots and confirmed PO copies from vendors.

·      Share payment proof and PO details with the accounts team for record and further action.

 D. Dispatch, Logistics & Delivery Follow-up·      Coordinate with the dispatch team to share transport details and branch office delivery addresses.

·      Follow up with the dispatch team to confirm whether LR (Logistic Receipt) is received.

·      Share LR photos with dealers to keep them informed about dispatch status.

·      Follow up with dealers if material is not received on time.

·      Coordinate internally to handle cases of material shortage or non-availability and ensure required changes or corrections are made as per situation.

E. Growth & Conversion Responsibilities

·      Track lead-to-order conversion and highlight drop-offs or delays to seniors for corrective action.

·      Maintain basic data that helps management understand enquiry trends and dealer behaviour.

Skills & Competencies·      Good communication and calling skills

·      Strong follow-up and coordination ability

·      Basic understanding of sales order and dispatch flow

·      Organised working style and attention to details

·      candidates who can speak Telugu /

Kannada / Bengali, or candidates from North India, preferably staying in Dombivli or nearby areas.

Qualification &

Experience·      Qualification: Graduate

·      Experience: 1–2 years in Sales Support / Tele-calling / Order Coordination roles