Senior Manager
Call2 Connect India Private LimitedFixed
₹50,000 - ₹75,000
Earning Potential
₹75,000
Fixed
₹50,000 - ₹75,000
Earning Potential
₹75,000
Work from Office
Full Time
Min. 3 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Benefits include: PF
Job Description
The Senior Manager – BPO Customer Service Operations is responsible for the overall operational management, performance delivery, and strategic governance of outsourced or captive customer support programs. This role leads multiple delivery teams, manages vendor or client relationships, and ensures strict adherence to international service level agreements (SLAs). The ideal candidate drives operational excellence, builds a proactive customer-centric culture, and executes data-backed process changes to maximize productivity and customer satisfaction (CSAT).
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Job requirements
About company
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The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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