Technical Support Executive

We are hiring a Software Technical Support Executive to help customers with our software products. Your job is to solve problems, answer questions, and make sure users are happy using our software.

Responsibilities:

• Help customers with software issues via call, email, or chat
• Understand and solve technical problems quickly
• Guide users on how to use software features
• Report bugs or errors to the technical team
• Keep records of customer issues and solutions
• Follow up to ensure the issue is fully resolved
• Requirements:Basic knowledge of software and computers
• Good communication skills (English/Hindi)
• Ability to learn quickly and solve problems
• Graduate in IT or any related field (preferred but not mandatory)
• Requirements:Basic knowledge of software and computers
• Good communication skills (English/Hindi)
• Ability to learn quickly and solve problems
• Experience with support tools (like Freshdesk, Zendesk) is a plus
• Graduate in IT or any related field (preferred but not mandatory)