Waiter / Steward

Job Title: Restaurant Server / Food & Beverage Steward

Department: Food & Beverage / Hospitality

Location: Mumbai (Colaba / Ballard Pier)

Job Overview

The Restaurant Server is the primary face of the Ministry of Crab, responsible for delivering an exceptional, theatrical, and knowledgeable dining experience. You will guide guests through a specialized fresh-seafood menu, explain unique preparation styles, and handle table service with precision and warmth.

Key Responsibilities

• Guest Welcome & Guidance: Warmly welcome guests upon arrival, escort them to their tables, and introduce the concept and flow of the menu.
• Menu & Seafood Knowledge: Master the restaurant’s philosophy—including fresh, never-frozen seafood standards, sizing grades, and signature preparations—to guide guests confidently through choices and daily specials.
• Order Taking & POS Handling: Take accurate food and beverage orders (via tablet, POS terminal, or written ticket) and relay them seamlessly to the kitchen.
• Table Service & Presentation: Serve courses promptly, explain special crab utensils/eating methods (e.g., hand-digging encouragement vs. specialized tools), and present extra-large, artfully plated dishes.
• Table Maintenance: Clear used flatware, glassware, and dishes proactively; maintain high sanitation and table-reset standards throughout the shift.
• Billing & Cash Management: Prepare guest cheques, process cash, debit, or credit card transactions via the EDC/POS machine, and balance daily closing reports.
• Customer Care: Handle guest questions, dietary inquiries, or feedback patiently and professionally, escalating issues to the Restaurant Captain or Manager when needed.

Requirements & Qualifications

• Education: 12th Pass or High School Diploma / relevant hospitality qualification.
• Experience: Previous experience as a Restaurant Server, Waiter, or Steward in a fast-paced or fine-dining restaurant environment.
• Communication Skills: Excellent spoken English and local languages with a polite, engaging, and confident personality.
• Grooming & Etiquette: Adhere strictly to high personal hygiene and professional grooming standards.
• Availability: Willingness to work flexible shifts, including night shifts and weekends