Customer Service Professional India (Mumbai)

Customer Service Professional India (Mumbai)

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

 

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

Customer Service Professional India (Mumbai) - Industrial Projects

Join CEVA India in our dynamic Project Logistics Operations department based at Mumbai, as a Customer Service Professional dedicated to Industrial Projects. This role is pivotal in ensuring seamless execution and management of project logistics, supporting our clients with efficient, reliable, and proactive services within the logistics industry.

Role Overview

As a Customer Service Professional, you will play a critical role in managing and coordinating end-to-end logistics operations for complex industrial projects, focusing on comprehensive door-to-door shipment execution. Your expertise will directly enhance the client experience through meticulous planning, execution, and communication across all shipment stages.

Key Responsibilities

• Project Logistics Management: Oversee project logistics operations, ensuring accuracy, timeliness, and efficiency in shipment planning and execution.
• Shipment Coordination: Manage sea freight and airfreight shipments, possessing in-depth knowledge of the complete shipment lifecycle including booking, transportation, and delivery.
• OOG (Out Of Gauge) Operations: Apply specialized knowledge for handling OOG shipments, ensuring compliance with safety and regulatory requirements.
• Packing List Analysis: Competently read and interpret packing lists to facilitate accurate shipment planning and verification.
• Stakeholder Engagement: Organize and lead monthly or quarterly business reviews with customers and network offices to discuss project progress, identify improvement opportunities, and maintain transparent communication.
• Global Business Execution: Manage door-to-door shipments globally, maintaining real-time Daily Shipment Reports (DSR) and sharing status updates promptly with clients and network offices.
• Financial Administration: Ensure timely booking of vendor invoices related to sea freight, airfreight, and transportation services. Facilitate prompt and accurate invoicing to clients and network offices post shipment execution.
• Continuous Improvement and Compliance: Assist in developing and improving internal processes to enhance service delivery while ensuring compliance with relevant industry standards and company policies.

Candidate Profile

The ideal candidate will be proactive, detail-oriented, and skilled at multitasking within a fast-paced logistics environment. Collaboration skills are essential to coordinate between customers, vendors, and internal teams effectively. Strong organisational abilities and a commitment to meeting deadlines will be crucial for success in this role.

What We Offer

CEVA  fosters a supportive and inclusive work culture where all team members are valued. Employees receive opportunities for professional development within a global logistics leader, with the ability to gain expertise in project logistics and build a rewarding career in the industrial projects sector.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili

Experience Level

Senior Level