GM-Corp Function PDL

GM-Corp Function PDL

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Job Purpose

The Corp Function Product Delivery Lead governs end-to-end digital delivery for digital assets used by corporate functions including HR and applications for employees like R&R and employee experience portal. This role orchestrates cross-functional teams of designers, developers, analytics experts, AI engineers and QA specialists to deliver business features and digital journeys that enhance user experience and drive adoption. The leader sets delivery excellence standards, ensures application stability, and drives continuous improvement across the corporate function digital ecosystem.

Key Responsibilities and reskilling as applicable

• Product Strategy & End-to-End Ownership: Serve as the key strategist and execution partner for Corporate Function apps, owning the product roadmap and end-to-end delivery of digital features aligned with business vision leveraging AI and adhering to strict timelines.
• Digital Transformation & Process Optimization: Execute the complete digitization of business processes or customer journeys, lead the integration and effective use of AI-driven tools and technologies to reduce operational friction and modernize legacy workflows.
• Adoption & Performance Metrics: Drive continuous KPI improvements for high-impact capabilities, including digital adoption metrics and secure adoption of AI
• Cross-Functional Leadership: Drive alignment across a diverse network of internal and external teams—including functional product managers, IT, AI , engineering, UI/UX design, analytics, sales, marketing, and external support agencies.
• Agile Pipeline & Demand Governance: Govern the delivery pipeline, utilizing stakeholder-driven prioritization, and coordinating with implementation teams for effective resource planning.
• Rigorous Quality Engineering: Enforce strict SIT/UAT testing standards to guarantee a <1% defect escape rate while ensuring rapid issue resolution ahead of production rollouts.
• Operations & Incident Management: Lead PAN-India application availability and stability by managing critical S1/S2 incidents, conducting root-cause resolution, and overseeing post-production support.
• Launch & Release Management: Maintain ultimate accountability for all development and operations activities, spanning partner coordination, pre-production readiness, and seamless enterprisewide product deployments.
• Effective use of AI tools: Leverage AI tools to automate workflows, basic prompt engineering, streamlining internal processes

Technical/ Functional Competencies

• Digital Journey Mapping and Optimisation
• AI-enabled process optimization and automation, Knowledge of AI/ML tools
• Agile Product Delivery Management
• Product Lifecycle Management
• Quality Assurance and Testing Standards
• Basic Prompt Engineering and AI landscape understanding

Behavioural & Leadership Competencies

• Stakeholder Management
• Analytical Thinking
• Cross-functional Team Leadership
• Customer Focus

Leadership Competencies

• Cross-functional Leadership
• Team Coaching
• Change Leadership

Qualifications & Experience

Minimum Education Qualification

B.E./B.Tech and MBA or equivalent

Years of working experience

5-6 years total with at least 2 years in agile digital product delivery and cross-functional team leadership

Working Relationship

Internal Stakeholders

• Product and Business leads across Corporate Functions
• Engineering and QA teams
• Analytics and Data teams
• Digital Delivery Governance team
• AI Governance Team
• HR for people management and learning

External Stakeholders

• Technology vendors and SI partners
• Design and UX agencies
• QA and Testing partners
• Customer feedback and research firms

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership