Kotak Mahindra Bank Limited

Grievance Redressal Officer_HO & SUPPORT-Grievance Redressal_Mumbai

Kotak Mahindra Bank Limited
Mumbai/Bombay
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year

Job Description

Grievance Redressal Officer_HO & SUPPORT-Grievance Redressal_Mumbai

- Responsible for handling and resolving customer grievances effectively. - Acts as a liaison between customers and the organization to ensure complaints are addressed timely. - Requires good communication and problem-solving skills to manage grievance redressal processes. - The role is based in Mumbai and involves working closely with support teams. - Suitable for candidates with experience in customer support or grievance management. - Emphasis on maintaining customer satisfaction and compliance with company policies. - Requires coordination with multiple departments to resolve issues. - Involves documentation and follow-up of grievance cases until closure. - The position demands attention to detail and ability to handle sensitive information. - Candidates should be adaptable and capable of working in a structured environment.

Job role

Work location
Work locationMumbai, 1288-Mumbai - Kotak Infiniti-MAH, Kotak Infiniti, Building No. 21, Infinity Park, Mumbai, Maharashtra, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Non Voice
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year

About company

Name
NameKotak Mahindra Bank Limited
Job posted by Kotak Mahindra Bank Limited

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai/Bombay to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

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