Manager - Process Excellence - Global Service Centre

Manager - Process Excellence - Global Service Centre

• Process Transformation & Design Thinking

  • Lead end-to-end process redesign engagements using Design Thinking and human-centred methodologies.

  • Reengineer complex business processes particularly in Logistics, Supply Chain, Procurement, Order-to-Cash (O2C), and Finance (Record-to-Report, Procure-to-Pay).

  • Use data insights and process mapping tools to identify root causes and continuous improvement opportunities.

  • Facilitate discovery workshops, journey mapping sessions, and ideation activities with cross-functional teams.

  • Identify and eliminate inefficiencies, bottlenecks, and redundancies in current-state processes.

• Automation Strategy & Implementation

  • Identify automation opportunities in logistics and finance workflows using RPA, AI, and low-code tools.

  • Define and support the automation roadmap, ensuring alignment with business objectives.

  • Collaborate with automation and engineering teams to design solutions that are scalable and ERP-compliant.

  • Develop ROI models and business cases for automation initiatives.

  • Partner with Oracle Fusion ERP functional consultants and IT teams to ensure redesigned processes are aligned with system capabilities.

  • Support UAT, change management, and rollout activities to ensure successful adoption of new processes.

  • Define KPIs, performance dashboards, and monitoring mechanisms for ongoing optimization.

• Stakeholder Management & Change Leadership

  • Act as a transformation advisor for leadership, providing insights and recommendations backed by data and design-led thinking.

  • Lead change management efforts, ensuring adoption of redesigned processes.

  • Communicate transformation results and recommendations to senior leadership.

Experience Level

Mid Level