Payment Lifecycle Associate

• Review and process payments across various products, ensuring accurate and timely fund transfers, while resolving production or quality issues and escalating delays to management and stakeholders.
• Manage and deliver moderately complex payment lifecycle projects, contributing to client experience, transformation initiatives, and process optimization.
• Lead or contribute to operational initiatives, providing expertise in automation, process re-engineering, risk management, cybersecurity, and anti-fraud opportunities.
• Conduct research and data analysis to resolve non-routine payment lifecycle issues, including cash, trade, merchant, or commercial card transactions, and fraud detection.
• Apply knowledge of systems architecture and automation technologies to identify inefficiencies, improve quality, and enhance customer experience, while defining project requirements and metrics.
• Build effective relationships with stakeholders and teams to drive mutually beneficial outcomes, ensure smooth operations, and participate in fraud prevention and talent development.

• Masters Degree (e.g. CA, ICWA, MBA) with 3+ years of post-qualification experience in a similar environment, or Graduate with 6+ years of Financial Operations Processing/Investigations experience, including team management, in a similar environment
• Experience and a good working knowledge of various aspects of International Payment Processing Operations & /or Investigations and Compensations function. 
• Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must. 
• Good Interpersonal skills to be able to communicate internally & externally and at all levels. 
• Demonstrate leadership and people management skills. 
• Demonstrate ability to build excellent business relationships within the site and across the business.  
• A proactive approach to problem solving, taking ownership of issues and committed to follow through. Escalate issues as appropriate. 
• Proficiency in Computer, project management, and analytical skills.  

• Knowledge of ISO or Swift message processing or management.
• Prior Experience in Client and Third party banks investigations/Compensations for Multicurrency payments will be an added advantage

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.