Product Support Manager_HO & SUPPORT_0733_1288_1005457
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 2 yearsJob Description
Product Support Manager_HO & SUPPORT_0733_1288_1005457
1) Business Development & Lead Generation
- Source merchants for POS/EDC/Bharat QR/UPI and identify opportunities for CMS across assigned markets and segments.
- Work with mapped branches/RM teams to drive leads, campaigns, and product penetration and ensure smooth handover for implementation.
- Generate independent leads via references, market mapping, and networking; target priority industries/sectors with tailored propositions.
- Collections: Physical & Electronic Collections, Smart Collect/Virtual Accounts, Payment Gateway, e-NACH, BBPS, Cash, UPI.
- Payments: Physical & Electronic Payments, Dividend mandates, vendor/salary payouts, UPI payouts, Corporate Remittance
- Merchant Acquiring: POS/EDC/Bharat QR with appropriate MDR/subvention constructs.
2) Onboarding, Activation & Portfolio Management
- Coordinate with operations/implementation for seamless go-live; ensure activation and throughput (TPV/collections).
- Build deep client relationships to retain and grow wallets, cross-sell/up-sell adjacent products, and proactively resolve service issues.
3) Enablement, Training & Marketing Support
- Train and enable Branch Banking/Relationship teams to sell CMS and Acquiring products effectively.
- Conduct system demos for Potential & Existing clients; run visibility campaigns and provide marketing collaterals to drive penetration.
4) Risk, Compliance & Governance
- Ensure KYC/AML and documentation standards are met; maintain AOF accuracy and policy adherence.
- Explain chargebacks/fraud risks for all product offering and follow audit/compliance
- requirements throughout deal lifecycle.
- New acquisitions: POS/QR terminals, CMS mandates
- Activation & throughput: TPV, fee realization.
- Penetration: Product adoption across mapped branches/segments.
- Portfolio health: Retention, cross-sell/up-sell, NPS/CSAT.
- Risk & compliance: Zero critical audit findings; KYC accuracy.
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