Sales Executive

About Sanjeevan for Perfect Eyesight

Sanjeevan for Perfect Eyesight is an integrated eye treatment centre specialising in non-surgical and non-invasive approaches to vision improvement and management. We work with patients dealing with various eye conditions through personalised treatment protocols, vision therapy and integrative treatment approaches.We are looking for a confident, persuasive and result-oriented Sales Specialist who will be responsible for managing prospective patient enquiries, conducting inbound and outbound calls, and converting qualified leads into booked consultations.

Role Overview

The Sales Specialist will be the first point of contact for individuals reaching out to Sanjeevan. The role involves understanding patient requirements, explaining our consultation process, addressing initial queries, following up with prospective patients and ultimately converting enquiries into confirmed appointments.The ideal candidate should have excellent communication skills, a sales-driven mindset and the ability to build trust with prospective patients over the phone.

Key Responsibilities:

1. Inbound Lead Management

Handle incoming calls and enquiries from prospective patients across phone, WhatsApp and other communication channels. Respond to leads generated through Meta Ads, Google Ads, website, social media and other marketing channels. Understand the patient's eye condition, requirements and reason for seeking treatment. Provide a clear overview of Sanjeevan's approach, consultation process and available treatment options. Build trust and establish a positive first impression of the organisation.

2. Outbound Calling & Lead Conversion

Proactively call new leads generated through marketing campaigns. Follow up with prospective patients who have shown interest but have not booked a consultation. Reconnect with old, inactive and unconverted leads. Identify patient concerns, understand objections and communicate the value of booking a consultation. Persuade and motivate interested prospects to take the next step and schedule an appointment.

3. Appointment Booking & Coordination

Convert enquiries into confirmed online or in-clinic consultations. Coordinate with the internal team to check doctor availability and schedule appointments. Share consultation details, payment information and appointment confirmations. Ensure patients are informed about the next steps before their consultation.

4. Lead Nurturing & Follow-ups

Maintain consistent follow-ups with prospective patients until they make a decision. Handle objections related to consultation fees, treatment expectations, distance, travel and trust. Ensure no potential lead is left unattended. Maintain communication with interested prospects who require additional time before booking.

5. CRM & Reporting

Maintain accurate lead records in the CRM.Update lead status, call remarks, follow-up dates and appointment outcomes.Track daily calling activity, lead conversion and appointment bookings.Share daily and weekly sales performance reports with the reporting manager.

Skills & Requirements

• 1–3 years of experience in telesales, inside sales, counselling or telecalling.
• Excellent verbal communication skills in English and Hindi. Marathi is an added advantage.
• Strong persuasion, negotiation and objection-handling skills.
• Ability to build rapport and establish trust over phone conversations.
• Comfortable handling high-volume inbound and outbound calls.
• Target-oriented, proactive and self-motivated.
• Basic computer skills and familiarity with CRM tools.
• Prior experience in healthcare, clinics, hospitals or wellness centres is preferred.

Salary: 20,000-25,000 per month

The ultimate objective of this role is simple: Every genuine enquiry should receive timely attention, every interested prospect should be nurtured, and every qualified lead should be given the best possible opportunity to convert into a consultation.